What is the latest on Wonga refunds, claims, payout and WDFC redress?
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What is the latest on Wonga refunds, claims, payout and WDFC redress?
Wonga Update 10th March 2020
This article is being updated following the January 10th emails that were sent out to previous Wonga loan customers. During the course of 2019 after Wonga’s demise into administration, customers have been following the Wonga story closely. This is following the collapse of Wonga on the 30th of August 2018 when they were unable to pay refunds on all the affordability complaints they were getting. This post has been updated to show the latest developments along with a rough timeline of what’s happened so far. As a side note, you can find out about the similar Sunny administrators and updates.
Table of Contents
4.3p in the pound – Wonga Administrator Announcement (WDFC).
As of 29th of January 2020, the administrators at Wonga announced a 4.3 pence in every pound repayment would be made to all customers that were successful in their claims for unaffordable lending via Wonga. In theory those that are successful should receive their payments over the next four weeks, a contradiction to the original payment promise of the end of January originally stated by the administrators.
By January 31st 2020 most customers will have received email stating what they will receive. Customers are being advised to contact the administrators of Wonga debacle via 020 7138 8330 for further advice if they have not received an email.
The disappointing news that only 4.3 pence in every pound is being refunded shocked by readers as you can see from the statements at the base of this post. One reader, Jenna stated:
“Iβve received the email and Iβm getting Β£67 based on a Β£1400 payout “
While Justine was equally disappointed:
“My claim was for Β£7160 received my confirmation email at 18;04 today saying you are awarded 4.3p to the Β£ total claim I got back is Β£308 and it will be paid within 4 weeks. I mean how ridiculous”
Percentage Quoted: 4.3p in the Β£ (ie. 4.3% of total claim value) – Emails should be arriving by end of Friday 31st January 2020.
What is the latest Wonga update for WDFC customers following its collapse?
Following the provision of an online claim page back in early 2019, the following has happened.
Wonga has been assessing the affordability complaints on a case-by-case basis. This is believed to be an automated service where loans are compared to the customer’s circumstances along with any hardship factors helping to determine if the Wonga payday loan was unaffordable.
Part of this process would then decide whether it was unaffordable and then calculate how much interest should be refunded to the customer.
The deadline for submitting this complaint was the end of September back in 2019
Following a successful claim, customers should be informed that they will eventually receive an email detailing the amount to be refunded.
The amount in terms of value that your refund will be based on a PERCENTAGE of the amount quoted in these emails.
Around 400,000 claims to Wonga on the grounds of unaffordable payday loans have been accepted.
On the 10th of January 202o, Wonga started emailing its customers detailing these percentages that would be paid to them.
There was also the attached guidance that the administrators expected payments to be made by the 30th of January 2020.
On the 27th January some customers reported having confirmation that a percentage of money owed from claims will be refunded by the end of the week.
Savvy Dad readers have reported that once past the extremely long phone queues, most have been advised that no further details are available – but there should be payments by the end of the week.
When will I get my claim redress payment and receive what I am owed from Wonga WDFC?
Wonga’s administration team have given the following information:
After your claim has been assessed, distributions are made in the following order:
The costs of realising assets will be paid first. Any amounts owing to secured creditors are then settled, followed by employee claims and unsecured claims (such as providers of goods and services and redress claims). If, after paying the costs and amounts due to the secured creditors, there are insufficient funds to pay all remaining claims in full then creditors will receive a proportion of their claim
What did the Wonga claim email and refund emails look like?
The latest emails to arrive from the wonga administrators are simply laid out with a case number, third-party reference and details of your bank account including the last four digits of customers bank account numbers. In particular, the most important part to note is that email states:
you should be aware that the payment you receive will be considerably smaller than your accepted claim value.
One reader Natalie, very kindly sent us the content of the emails from Wonga administrators WDFC UK Ltd clarifying their intent:
“WDFC UK Limited β In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£20.20. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£468.64.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
For more information in relation to the dividend payment, please visit our FAQs.
If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre atΒ [email protected]Β or on 020 7138 8330.
It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.”
What is a Wonga claim payout?
This is the payment that customers should hopefully receive before the end of January 2020 in regards to their affordability complaint. The administrators gave the guidance that it should be before the 30th of January 2020. The payouts are in place because a payday loan is classed as “unaffordable” if repaying means that you had to get into more debt by borrowing more, getting behind on payments, or endure additional hardships. Even if some customers have repaid their debts they may still have a valid claim for a refund of interest paid in such an unfair manner.
Wonga Update 10th February 2020 (See comments at end of the post for latest views from others).
Percentage Expected: 4.3p in the Β£ (ie. 4.3% of total claim value) – Emails should be arriving by end of Friday 31st January 2020.
It’s worth noting that the letters being sent out to people on the 10th of January state that your payment will be made but do not refer to the percentage you will be getting. To a certain degree, the amount is still unknown. To date, on the 11th of January 2020, I’ve seen no concrete indication of payment amounts of percentages confirmed other than speculation.
When is it likely that customers will see Wonga refunds in 2019 & 2020?
For applications made to the Wonga administration via the Wonga claims portal, payments should be made by the 30th of January 2020. This was the guidance laid out in the Wonga refund emails and the latest Wonga updates for payday loan affordability complaints.
NOTE: This post is now for information only for existing claimants as the deadline for making new claims to the administrators passed back in 2019.
What percentage are the Wonga payouts?
Wonga Update 10th February 2020 (See comments at end of the post for latest views from others).
Percentage Expected: 4.3p in the Β£ (ie. 4.3% of total claim value) – Emails should be arriving by end of Friday 31st January 2020.
what percentage does that relate to in regard to the email they sent saying how much they would refund, ie they said its 5500 but you would get considerably less, so how does your percentage work out? have you recevied in your bank already? thanks
I’m not convinced the anon comment is legit as 3000 seems very high. Wonga states the percentage will be low so it would have to be really big claim in the first place to have amassed 3000. Hopefully small examples of letters from Wonga and percentages paid will appear soon.
We are getting Β£624! Just wish it would go in ASAP, didn’t think we would have to wait upto 4 weeks! Apparently the agreed claim was Β£14,523.86, we took out alot of wonga loans when I was a student nurse π«
u will receive a payment of Β£343.46. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£7967.55.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
Yes my accepted claim value was Β£2000 so no idea when and what Iβll end up with – I suppose itβs what you class as βconsiderablyβ less – Iβd consider Β£500 considerably less however I donβt think Iβll get that!
Hi ! I have received the email wich says that at the end of the month the payment will be made…but nothing about the amount.i see that some of you knows that. How did you do? I have checked all my e-mails and nothing. π£
I have received an email today at 6pm. I’m happy to forward it to the blog owner for proof but I’m sure everyone else will be receiving one shortly, too. I’ll paste the relevant sections below, but the long and short of it is we’re getting 4.3% of what we’re owed and it will take up to 4 weeks to happen.
“The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£28.75. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£666.89.
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.”
I’ve not heard a thing it’s annoying I like the other lady I saw uploaded my bank details about 5 times I never got a confirmation email, I tried calling them yesterday I was on hold for an hour and a half so I gave up..I think it’s all a load of rubbish
I just got my email my total claim was for 1400 odd I’m getting 60.00 odd back..pretty crap really..Could tale up to 4 weeks for paymemt to go through.
Can anyone advise, back in October i got an email asking me to update my bank details using the link, I did this and recieved a confirmation that they had been updated. Last week I recieved the exact same email asking for bank details. After a week of being on hold unsuccessfully to speak to someone and 5 unanswered emails, do I upload them all again or stick with the oct email stating they have them?
Unsure, I’d suggest they’ll likely contact you if unsuccessful in payment. It does say on their site that if you’ve sent your details previously there’s no need to do it again.
Hi Jo, I received the same email last October,and went onto my wonga account and updated my new bank details. I received an email then earlier this month still showing my old bank details. Iβve sent over a dozen emails explaining this,and nothing, Iβve asked for the link,and nothing. Iβve asked for someone to call me,and nothing. Iβve made endless phone calls,and left on loudspeaker for long periods of time,and nothing. My claim wasΒ£3800, and I donβt think Iβll get anything,because thereβs nobody there,itβs all computerised.
The percentage is 0.08% So basically your all be lucky to get more than a fiver if you have been accepted of anything around the thousand pound mark Hope this helps
Have just spoke to a lady in Grant Thorntonβs admistration team , nobody until today has had any confirmation about percentage, them emails are going to be distributed as from late afternoon today and about what payment method is going to be used and a bank date
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£224.28. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£5202.84. And takes 4 weeks from date to receive funds
Apparently emails will be sent out tomorrow detailing how much component successful claims will be receiving. Bear in mind though this is blog talk nothing confirmed. Whatever the case good luck all.
No emails until the 31st January that is what it stated in the email in the 10th January and also said we will be advised of amount of dividend. So no confirmation of % of what we will receive until Friday
I’ve just received my email and got 4.2% of what I was owed and the money can take up to 4 weeks from this email. I was owed just over 1000 and got Β£43.63
Last email i got from wonga was the 10th January, saying bank details have been received said they would email when confirmed No emails from them since
I’m not aware of anyone who has received payment yet. I was awarded Β£6,000 but would surprised ( happy ) if I get anymore than 5p in the pound. Β£3,000 sounds a lot , has this actually been paid ?
I suspect the Β£3000 quote is more likely the “total” amount from which a smaller % will be derived. Again, as yet, I don’t believe there are any confirmed payout letters.
I got a quaote back from Wageday Advance claim they game me a dividend of 4-5p to the Β£ so 5% yeah Al be happy wioth Β£30.00 of my Β£565 (Β£30 will get me a takeaway )
i was told that i was due to 7500 pounds but i dont expect to get anywhere close to that. does anyone know what actual percentage will be received? i think the information we are receiving is disgusting.
My claim was for Β£7160 received my confirmation email at 18;04 today saying you are awarded 4.3p to the Β£ total claim I got back is Β£308 and it will be paid within 4 weeks. I mean how ridiculous
I received an email on 10th also, however, this didn’t state a percentage that I would receive. Can anyone confirm if they know the percentage they are getting?
I’d be very surprised if Anon actually got Β£3000 from Wonga – or he/she had racked up an incredible amount during their time with them.
My claim value is just shy of Β£4000, even if it was a relatively standard 10p to the pound repayment I’d consider ot a big win if I got anything more than about Β£300.
5p to the pound is more realistic so I’m expecting just short of Β£200 from them. Any more and it’s a definite bonus to me.
As an aside has anyone else found the account detail update method an absolute pain to deal with? Wonga seem to have old, defunct account details stored and I’ve sent them three emails asking for the link to update it. They finally sent the link through today but it’s a document upload site that doesn’t seem to confirm if the required documents are uploaded or not. Only thing I can do now is sit tight and wait to see if the refund’s paid to my account, or if it gets lost in the ether..
My accepted claim was Β£880.75 and this morning Iβve been paid Β£62.26! Was hoping for a lot more but better than nothing π think this works out about 7%
I was told my claim was accepted and was asked to upload bank details but apart from that I havenβt received anything from them!! Iβm deaf so canβt use the phone so Iβve been chasing them up via email to ask what is happening and only had a automatic reply saying If my claim was successful then we will be paid on 30th jan. itβs driving me insane that I have no idea what is happening!!
I had my claim accepted but the email I had from them was end of September saying payment would be made into my account which they have the correct details but I still have not had a email about payment.
My claim is Β£1050 , but I was only using it 2 or 3 days so didn’t pay much interest, any money they give will be a bonus but you would have thought by now they would have at least released the percentage of the claim they are going to pay .
I had a email back in October saying my claim had been accepted and that the total value was Β£1300 but to expect a lot less. I havent received any email or letter on the 10th of Jan though????
I had offer in October, updated my bank details and received confirmation of this. But have not received any email since. Plus my offer email has since disappeared from my emails π€·ββοΈ
Well I have been told claim successful but not given an amount. Chased up but no reply so I suspect I have successfully had a claim of Β£0 so 5 ler cent of nowt is nowt
This below is part of 3 emails I have received from Wonga. Ive had my breakdown of payment on a separate email.
Third party reference:
The Joint Administrators have assessed your claim and can confirm that it has been partially accepted. Your assessed claim amount is explained in the table below. A full breakdown of your loan history can be found at the end of this email.
Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed. All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.
Please be aware, the payment you receive will be significantly smaller than your accepted claim amount. This is because it is expected that the total value of all accepted claims for customers/creditors received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account. Accordingly, it is not possible at this stage to estimate what percentage of your accepted claim value will be paid.
IMPORTANT NOTICE: If your claim was submitted by a third party (for example, a relative, a claims management company or solicitor) then a copy of this email has also been sent to them. Please note that any fees you may have agreed to pay them for their services will need to be settled with them directly. If you have questions regarding your third partyβs fees or the service they have provided, you should speak to them directly.
Well I had about 5 emails asking me to update them with my card details, which I did and finally had to email customer care who confirmed they had my details, but since the I have heard nothing, not been sent email or letter letting me know what weβre getting but Iβm concerned as itβs approaching the end of the month and still no refund.
I had a email about 4-5 months ago saying you donβt have to do anything if these 4 digits are correct which they was. I have had a different bank card since then so all my other numbers are different except the account number. Will I still get my payment?
I received my email just after 6 so they are funnelling through just be patient. However you will only receive 4.3p in the pound of what u are owed and will receive payment within next 4 weeks.
I got the initial email saying my claim was valid but didnβt get the email on the 10th like everyone else did to confirm bank details. Has this happened to anyone else?
I think nobody will actually know the full amount until everybody receives an email clarifying this, it is just a shame that like me the number of people having to use companies like Wonga Is so vast. When you have no alternative these companies provide a way out but at a huge end cost.
I have been e-mailing the customer service address as advised to inform them the bank details they have are incorrect but i am not getting any response anyone else having the same problem ….if you call them you get held in a queue for over an hour
i have e-mailed the customer service address as advised but still not had a response from them , tried calling but get held in a queue for over an hour , anyone else having this problem
My total claim was for nearly Β£19000 , God knows how I managed such an amount !! 10% of that would be nice but by the looks of it Iβll be settling for 7%
Just checked my bank statement and I’ve had a payment of 0.13p from wonga redress..im due a payment of 67.00 from them so not sure why 13p has gone in? ..has anyone else had this?
With regards to this Wonga clusterf**k, I too have not yet received any payment not any kind of quote or breakdown of payment. The emails I got are as follows..
– 29/04/19 – you may be due a refund from Wonga
– 03/05/2019 – claim submitted and received, no further action required
– 09/05/2019 – update from joint administrators declaring a dividend
– 08/11/19 – email regarding contact and payment details are correct and payment will be substantially less than expected (no amount or %)
– 10/12/19 – email asking for proof of identity and bank account/sort code to be paid into.
– 11/12/19 – email saying documents have been received.
At no point have I gotten an email regarding percentage, amount, or date it will be paid. Interest will be paid on any claim up until the date of administration (31/08/18), to the value of 8%. However, this is subject to tax at a rate of 20% as required by law.
Quote: If your claim is accepted, we are required by law to withhold 20% tax from the 8% statutory interest element of the claim amount.
I am the same as you Dean Iβve heard nothing since the email saying they have updated my bank details. Iβve heard nothing about an amount or a percentage .
Iβve had emails asking to confirm my bank account I had then another one breaking down the amount of each successful claims and then saying that by end January Iβd have my refund will it def be January can they change it or has it got to be by then not that Iβm relying on the money but it be a bonus this month as have few events
Looking back at the last 2 emails I recieved, the one at the beginning of January says by the end of this month I will receive a statement and breakdown of what I will be paid , and the on in december says they are EXPECTING to make payment by the end of January, It’s looking less likely to me that payments will be made this month as we are only 5 days away from February.
Me too , the goal post has already moved from being paid by the end of January to now being contacted by the end of January. What exactly does by the end mean ?? The last day , by the last day meaning sometime before ??
Apparently the email date for confirmation of amounts is today (27th January) with expected payment end of this month. There are still 5 more working days in the month (including today)so I am hoping it will be Friday at the latest. Not sure about these other people claiming they have been paid though! My claim is very similar to the lady above Β£800 odd and got Β£60 odd. I was hoping for more but anything is a bonus I suppose. Fingers crossed for everyone π
I got an email asking to confirm the last 4 digits of my bank account. It said that anyone that is NOT contacted about their bank details this is because They already have these customers up to date bank details. They’re making payment on 30th January.
I just got through after 1hour and ten minutes listening to music and I was assured a payout will be made this week but the lady has no other information at all, ie what day this week or amount!! But all payments are being made this week and email confirmation will also be sent!!
Just read this interesting statement on Wonga claims website … note the word IF in the below text.
……………………………..
After your claim has been assessed, payment distributions are made in the following order:
The costs of realising assets will be paid first. Any amounts owing to secured creditors are then settled, followed by employee claims and unsecured claims (such as providers of goods and services and redress claims). If, after paying the costs and amounts due to the secured creditors, there are insufficient funds to pay all remaining claims in full then creditors will receive a proportion of their claim
Yes, the “if” can worry. However, the default wind down of any company is to repay debts in a certain order. It is most likely a fingers crossed scenario for most right now.
Just so you are aware NO ONE has been paid out by Wonga yet and anyone who says otherwise is lying which i dont understand as to why. Payments will be made on Friday for EVERYONE who is due payment and the % of what you will receive will be emailed to you directly before this date.
No sooner no later. If you want to be helpful let everyone else know as soon as you receive your email and then it will be guidance for others. For anyone saying theyve been paid out please stop spreading rumours unless you have concrete evidence showing otherwise… which you wont.
I received the following as the auto reply when I emailed to see if my bank details I uploaddd had been received. Hope this helps anyone who has been wondering.
Our claims portal is now closed and we cannot accept new claims. All assessments emails have now been sent. If your claim was successful, payment will be at the end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount. Note: We are validating bank details at present so, if your banking details have changed, let us know and we will send you an email with a link to upload your new details. If you uploaded documents to our secure server, we have received them and will review them soon. Please consult our FAQs for further information.
After speaking to wonga on Friday they assured emails were being sent Monday,Tuesday and Wednesday with payment following on from that by the end of January!
My thought is that Grant Thornton have gone radio silent ! With no emails received today by anyone my optimistic view is that they are still squeezing the proverbial out of any Wonga assists left. The Wonga collapse did at the time make big headline news and again last year when parliaments got involved. Grant Thornton wonβt want negative press in the percentage payout, as surely many more pay day loan companies are going to go bust. I think they will act swiftly this week within a short period, ie emails Thursday/ payments Friday, and then spend next week making manual payments to people with the wrong bank details etc.
I havenβt received anything at all after they took my bank details!! Emailed them every day for a update and they arenβt getting back to me. I canβt phone as I am deaf
You must also remember, a couple of things, there are a lot of claims from customers to settle and probably only a couple of people processing them.
Also bear in mind if they are only releasing payment (Maybe) on the 30th, it will take further time to clear in your account. Its not likely to be a same day payment.
I was not sure I was even entitled to anything until Wonga themselves sent me a mail to lodge a claim. I have waited this long so a little while more is not going to hurt me and getting anything back is better than nothing.
You are correct after an hr and 50 min hold today to confirm bank details I was told payments are released at the end of the month and will take approx a week to reach accounts but people will be informed of the amount by the end of the week.
Itβs a bank transfer , it means the same day pal Also by law it has to be concluded by January so regardless of how many people are working itβs there duty I suggest u look at facts before spreading fiction
to be fair i never expected anything back anyway,it was me who asked for the loans and wonga paid out straight away,even though i maybe shouldnt have been given the payout i still took it and used the money and wonga paid in good faith.i kinda would feel guilty receiving anything and have no hate against wonga at all.
I have literally just came of the phone to them….thought Iβd ring dead on 9 when they open…. I have been assured that emails will be out this week despite me being told Monday , Tuesday and Wednesday emails were being sent. I have also been assured payments WILL be made by Friday!
It wouldnβt surprise me if emails are today. The payments are extremely likely to be paid by BACS rather than faster payment (given the volume of payments theyβll be making at once). BACS is a standard 3 day transfer so would make sense for amounts to be confirmed today.
Just got the expected email from Wonga….my accepted claim value was Β£521.54 and theyβre paying me Β£31.27 into my bank account which could take 3 – 5 working days to clear. Hope this helps everyone, the email did not stipulate the percentage calculated.
In all reality, are we really expecting to receive this email today? Iβm usually the optimist but Iβm really doubting the whole refund thing. I will certainly be shocked to receive anything today or even by the end of the month but will keep checking on the off chance.
I’m on hold to wonga at the moment for 1/2 hour so far as they didnt update my information when I sent it 2 months ago. I wouldn’t expect an email until the last minute. They will be collecting as much interest as they can before having to pay out. If anyone has any other questions that aren’t to do with them to expect an email or how much they will be paid I’m more than happy to ask. I expect to be on hold for at least another hour
I’ve just received this from the third party handling my claim.
Dear Lauren,
We were hoping that Wonga were confirming the final figures today, but it seems they have delayed doing this. We are now expecting them to confirm this by Friday.
Iβve been waiting a week for the link to change my bank account details but they still havenβt sent it yet? They say they are paying out by end off week!!!!!
29th January 2020 – Statement from the Joint Administrators of WDFC UK Limited inΒ respect of the intended distribution to unsecured creditors (including redress creditors)
The Joint Administrators have declared a first and final dividend. This is being communicated to all successful creditors on 29 January and payment of the dividend will be completed within a four-week period thereafter. Please note that the dividend you will receive will be significantly smaller than your claim amount.
just received my email is WDFC UK Limited – In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£20.20. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£468.64.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
For more information in relation to the dividend payment, please visit our FAQs.
If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre at [email protected] or on 020 7138 8330.
It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.
A copy of the Joint Administratorsβ receipts and payments account to date and dividend disclosure can be found by accessing the link bel
Nick Have you received your email yet. Iβm still waiting. Had letter in October saying my claim was accepted and have updated bank details but still no email as to how much Iβm getting π€·ββοΈ
Email received just now 4.3p in the pound to be paid within 4 weeks but longer if I had to update bank details. Custer services can no longer update bank information.
Just this minute received my email from wonga. My original claim amount was over Β£3,800 – the amount Im getting is Β£167. Bloody disgusting to be honest but hey better than a kick up the ass I guess!!!
Iβve just Received the following email from Wonga – Case Number: 2347*** Third Party Reference:
WDFC UK Limited – In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£20.73. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£480.78.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
Hi All, Just had the email from Wonga and only getting 4.3p in the Β£. Gutted from a claim amount of nearly Β£6k.Payments will be made within 4 weeks of receiving the email.
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£15.69. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£364.02.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
For more information in relation to the dividend payment, please visit ourΒ FAQs.
If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre atΒ [email protected]Β or on 020 7138 8330.
It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.
A copy of the Joint Administratorsβ receipts and payments account to date and dividend disclosure can be found by accessing the link below:
Link: Joint Administrators’ receipts and payments account and dividend disclosure
Yours sincerely for and on behalf of WDFC UK Limited
Yeh Iβve just received my email too confirming 4.3p in the pound. Itβs a laughable amount but still better than nothing. Iβm receiving Β£779 which should contribute towards a nice holiday. Payment will be received within 4 weeks of the email so not by the end of January as βpromisedβ
4.3p. Was expecting it to be low but not that low. I’ll get Β£54, was hoping for double that. Almost feel like saying stick it, but better than a kick in the teeth I guess. Plus they did say payment by end of Jan, now they’re saying up to 4 weeks. What a disappointment.
I’m getting Β£45, at least the pay day loan entries will come off my credit file, it was a pain having to explain why I used them when getting a remortgage.
I received my email today, my claim was just over Β£500…Iβm receiving Β£23! Iβm a tad bit annoyed by the amount but itβs in my pocket than someone elseβs. Iβm more infuriated by the fact itβs taking almost 4 weeks for it to reach my bank!
Yes I am able to do the math but asked the question about emails being staggered as i hadnβt received an email so questioned if for some reason I was no longer on the list!
Yes I am able to do the maths but asked the question about emails being staggered as i hadnβt received an email so questioned if for some reason I was no longer on the list!
Yep 4.3 in Β£ , however the claim amount they have based it on is Β£400 lower that the original claim , Β£98 for approx Β£2700 my claim was valued at Β£3100 , not sure if thatβs a tax thing ??
Hey I have had an email couldnβt put the screen shot but got this at 6:04pm You will receive a payment of Β£186.10. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£4316.98. Also said this As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
I hope so to but based on how much they have dragged their feet during this entire process Iβm not counting on seeing the money till the 29th of Februaryβ¦
I hope so to but based on how much they have dragged their feet during this entire process I’m not counting on seeing the money till the 29th of February…
I have received a similar one then one a few minutes later saying that it is referring to interest and is unrelated to my redress claim. I am hoping maybe there might be another email at stupid o’clock explaining further as it is no where near what my accepted claim was.
FINALLY got a email yesterday! Claim was Β£1515.42 and only getting Β£65.33 Itβs a joke and especially as we have to wait 4 weeks to receive this when weβve been told we would be paid at the end of January which is tomorrow!! Ridiculous!!
Β£37.50 for a Β£870 accepted claim lol. Then have to wait up to 4 weeks for such a small amount which they said was to be paid at the end of the month. Utter joke!
As you can see, they are not paying at the end of the month and it is not going to be paid even in a few days.
I have worked with oficial receivers in the past and the realised debts are paid first and payment will be standard BACS which does can take 3 working days from initiation.
I am a contractor who invoices and pay 20 quid for a same day payment π So I have not been spreading ficition
On a brighter note, at least I got 87 quid back. Thasts a couple of just eats
I assume that, as you have called us peasents and mugs that you have never been to a point of ever having to use wonga, or hide it it you had. Why are you on this site? Are you totally mathematically devoid? If people are only getting 4.3p back In the pound and are still getting a few quid back for their problems.. Please grow up or shut up… And find something better to call me than mug or pal.. Its getting boring.. Sound sooo American
So a bit disappointing but as per jrjr, The Money Shop are also doing something and paying out at the end of the year. They look after the likes of PayDay UK, Ladder Loans to name about 20 and reached out late last year. Claims need to be made by April this year. Just check out their website, you never know, you may have had a loan with one or many of their companies. They have a massive pot compared to Wonga.
Danni, Iβm still waiting and I updated my bank details and had an email saying I was owed so much last October. But nothing since. Tried phoning but was on hold forever.
What date was your email specifying the amount you would get? As Wonga are paying out in order it will give us others some idea of when we will receive payment thanks
Received the email end of January – getting back just over 200.00 for a 3000 claim – better than nothing – but as of this morning (18th Feb) still nonpayment!!!
I sent my new bank details 5 times and marriage certificate as I am now married but no acknowledgement of them receiving this. I may try and ring again today. Good luck everyone
Not yet. Changed bank details and received confirmation that had been done but no funds yet. Didn’t take them long to take from my bank account on payday.
Now spoken to Wonga, to discover my new bank details hadnt been uploaded on their system. Despite me having 2 emails confirming they were updated. Amazing
I recieved an email today to say there has been a delay in processing some payments and they would be making them shortly but with no time frame just that another email would be sent when it was going to be done, utterly useless
Apologies, we are experiencing a very high number of queries into the Customer Care team. However, we will endeavour to respond to you as soon as we are able. In the meantime, please read the below to see if your query can be answered:
The Joint Administratorsβ Update as at 2 March 2020 The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors. As indicated in the Dividend Declaration dated 29 January 2020, it was envisaged that a small population of creditors would not be included in the first phase of the dividend payment process as further time was required to process a significant volume of correspondence received from customers, including validating and auditing bank account information, in the lead up to the Joint Administrators issuing the Dividend payment.
In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks. We apologise for any inconvenience this may cause and if you do not receive your payment within this period please contact the Wonga Customer Care team at [email protected] or on 020 7138 8330.
The Joint Administrators appreciate customers have waited a significant time for these payments and we are working hard to ensure monies are distributed as quickly and efficiently as possible.
The Joint Administrators thank you for your patience during this time, and should customers have any queries in relation to this matter, please contact the Wonga Customer Care team.
The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment. Customers will be emailed to confirm that they are in this position. To amend your bank details, you will be sent a link to a secure page which you will be required to follow instructions to allow you to update your details. We recommend you attend to this as soon as possible to ensure that payment to you is not delayed. If you have uploaded your documents to the link to our secure server, we have received them and will review them as soon as we are able. You will receive a confirmation email as soon as we have done so.
I did not receive any refund from you as requested I was told I would receive Β£100 and it would arrive sometime in February. I would like an explanation or I will take this further. If I do not hear from you or receive my refund i will take the matter further, I will expect my refund to be sent to me as soon as possible …..
I, have received the email below, can someone please confirm they sent their bank details and received the same email as I am sceptical. Much appreciated:
FINAL REMINDER TO UPDATE YOUR DETAILS IF YOU HAVE NOT ALREADY DONE SO.
Please be aware that if we do not receive your updated payment details (using the instructions below) by Friday, 10 April 2020, we may be unable to pay your dividend.
As you are aware from previous correspondence to you, the Joint Administrators have declared a first and final dividend of 4.3p in the Β£.
The Joint Administrators have been processing payments following the Dividend Declaration being sent to customers on 29 January 2020. Unfortunately, due to the bank details that are held by Wonga not being valid the dividend payment we have attempted to pay has failed to reach you.
The Joint Administrators want to ensure that the dividend is paid to the right account as soon as possible. However, the timing of your dividend payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can reattempt to process your dividend payment.
If you do not provide us with bank details, we cannot pay you.
What do I need to do? In order for us to update your bank details, please click on the secure link provided below to upload copies of the following documents related to your bank account as soon as possible. Once received, we will be able to amend your details and update you by email once we have done so:
1) A copy or picture of your bank statement or bank card that needs to reflect the following: – Your full name and surname – The account number and sort code
Please note: If you send a picture of your current bank card as proof, the 16-digit card number must be completely covered in the picture provided.
AND
2) We need proof of your identity, from a copy or picture of either of the following: – your driving licence – your passport
We request that you upload your documents within 7 days of this email. As above, any details received after Friday, 10 April 2020 may not be able to be processed.
If you are unable to provide the above evidence related to your bank account, or you are unsure as to why you have received this email, please contact the Wonga Customer Care team. You can call us on 0207 138 8330, or email us at [email protected].. Weβre here Monday to Friday 9am-6pm. We are closed on Saturdays, Sundays and Bank Holidays.
Yours sincerely for and on behalf of WDFC UK Limited
The Joint Administrators The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners
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302 Comments
Anon
January 18, 2020 at 7:23 pmBeen refunded over Β£3000 pounds by Wonga
Kerrrrchinng thank u very mucly
Anon
January 19, 2020 at 2:30 pmwhat percentage does that relate to in regard to the email they sent saying how much they would refund, ie they said its 5500 but you would get considerably less, so how does your percentage work out? have you recevied in your bank already?
thanks
savvydad
January 19, 2020 at 5:45 pmI’m not convinced the anon comment is legit as 3000 seems very high. Wonga states the percentage will be low so it would have to be really big claim in the first place to have amassed 3000. Hopefully small examples of letters from Wonga and percentages paid will appear soon.
samantha evans
January 20, 2020 at 5:44 pmSavvydad totally agree! Theres always one keyboard warrior in any one group! Β£3000 yeah right..π€¦πΌββοΈ
Emma
January 24, 2020 at 11:47 amHi my accepted claim value was 13000. I took out a lot of wonga loans lol.
Hayley
January 29, 2020 at 1:47 pmNo email received as of yet……..
Vicky
January 29, 2020 at 6:04 pm4.3p in the pound
Kathleen
January 29, 2020 at 6:59 pmClaim for over Β£1800 and now I’m not even getting Β£81 bloody jokers
Amanda
February 14, 2020 at 9:14 pmRecieved Β£124.57 today
james Miller
February 20, 2020 at 12:26 amWad owed 888 but been told I will get 37 pound a joke and as of today Feb 19th still not had a penny
ty
January 29, 2020 at 6:22 pm4.3% fact
Kevin Baker
January 29, 2020 at 7:16 pmGetting 71 quid instead of 1650 quid looking at the pdf file I was sent 90 grand was given to administrators for there expenses.
Kevin
January 29, 2020 at 6:35 pm1650 quid getting 71quid.
Coops
January 29, 2020 at 6:46 pmWe are getting Β£624! Just wish it would go in ASAP, didn’t think we would have to wait upto 4 weeks! Apparently the agreed claim was Β£14,523.86, we took out alot of wonga loans when I was a student nurse π«
Angry
January 29, 2020 at 7:58 pmu will receive a payment of Β£343.46. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£7967.55.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
Stu
January 26, 2020 at 1:14 amI had an email saying I was owed Β£2500 but that I’ll get considerably less so I’m only expecting a couple of hundred sadly π
Katherine
January 26, 2020 at 10:38 amYes my accepted claim value was Β£2000 so no idea when and what Iβll end up with – I suppose itβs what you class as βconsiderablyβ less – Iβd consider Β£500 considerably less however I donβt think Iβll get that!
Andrei-Marian Botas
January 27, 2020 at 9:28 amHi ! I have received the email wich says that at the end of the month the payment will be made…but nothing about the amount.i see that some of you knows that. How did you do? I have checked all my e-mails and nothing. π£
Thomas H
January 29, 2020 at 6:01 pmI have received an email today at 6pm. I’m happy to forward it to the blog owner for proof but I’m sure everyone else will be receiving one shortly, too. I’ll paste the relevant sections below, but the long and short of it is we’re getting 4.3% of what we’re owed and it will take up to 4 weeks to happen.
“The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£28.75. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£666.89.
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.”
Vicki
January 29, 2020 at 6:03 pmI have had my email just I 4.3p in every pound I am getting it say may take up to 4week from email to Get money
Lisa Blackburn
February 11, 2020 at 10:18 amHi just wondering if anyone has heard about when we will receive r payout or has anyone had there’s yet ? Thank you
Keely Derriman
January 29, 2020 at 4:55 pmI’ve not heard a thing it’s annoying I like the other lady I saw uploaded my bank details about 5 times I never got a confirmation email, I tried calling them yesterday I was on hold for an hour and a half so I gave up..I think it’s all a load of rubbish
Keely Derriman
January 29, 2020 at 6:07 pmI just got my email my total claim was for 1400 odd I’m getting 60.00 odd back..pretty crap really..Could tale up to 4 weeks for paymemt to go through.
Jo
January 27, 2020 at 9:25 pmCan anyone advise, back in October i got an email asking me to update my bank details using the link, I did this and recieved a confirmation that they had been updated. Last week I recieved the exact same email asking for bank details. After a week of being on hold unsuccessfully to speak to someone and 5 unanswered emails, do I upload them all again or stick with the oct email stating they have them?
savvydad
January 28, 2020 at 4:23 pmUnsure, I’d suggest they’ll likely contact you if unsuccessful in payment. It does say on their site that if you’ve sent your details previously there’s no need to do it again.
Gaz
January 29, 2020 at 4:15 pmHi Jo,
I received the same email last October,and went onto my wonga account and updated my new bank details.
I received an email then earlier this month still showing my old bank details.
Iβve sent over a dozen emails explaining this,and nothing,
Iβve asked for the link,and nothing.
Iβve asked for someone to call me,and nothing.
Iβve made endless phone calls,and left on loudspeaker for long periods of time,and nothing.
My claim wasΒ£3800, and I donβt think Iβll get anything,because thereβs nobody there,itβs all computerised.
Hope
January 28, 2020 at 2:16 amThe percentage is 0.08%
So basically your all be lucky to get more than a fiver if you have been accepted of anything around the thousand pound mark
Hope this helps
savvydad
January 28, 2020 at 4:22 pmHave you had confirmation of this? Anonymised proof would be great for others.
Debbie
January 29, 2020 at 3:43 pmHave just spoke to a lady in Grant Thorntonβs admistration team , nobody until today has had any confirmation about percentage, them emails are going to be distributed as from late afternoon today and about what payment method is going to be used and a bank date
Darren
January 29, 2020 at 6:10 pmJust received an email
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£224.28. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£5202.84. And takes 4 weeks from date to receive funds
Bananashop
January 29, 2020 at 3:09 pmHi Hope – where did you hear or read of the 0.08%, please?
Sarah
January 29, 2020 at 6:02 pmOMG what a joke . Just had my email . I was owed Β£600 and got Β£25 .
Bloody joke
Andrew
January 29, 2020 at 6:14 pmThe amount is 4.3pence for every pound
Suzanne Mcadam
January 29, 2020 at 7:33 pmEmail received at 5.56 pm. Only receiving Β£61.69 case was valued at Β£1400.00. Suppose better than nothing
jay
January 29, 2020 at 7:51 pmmy claim was for just under 6k and am receiving Β£257.59
Monica Kanger Kamara
January 29, 2020 at 7:02 pmYou will receive a payment of Β£54.30. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£1259.66.
Jenna Evans
January 29, 2020 at 8:59 pmIβve received the email and Iβm getting Β£67 based on a Β£1400 payout ππππ
Craig
January 19, 2020 at 4:45 pmMay I ask what your accepted claim was?
Wesley Wain
January 19, 2020 at 5:46 pmAs much as I would like to believe that !!!!!
Iβm guessing itβs Hoax. ππ©
savvydad
January 19, 2020 at 6:28 pmI’m inclined to agree. I feel the payouts are likely to be significantly less, dependent on claim value.
Nats Daley
January 28, 2020 at 9:57 pmApparently emails will be sent out tomorrow detailing how much component successful claims will be receiving. Bear in mind though this is blog talk nothing confirmed.
Whatever the case good luck all.
Heather
January 29, 2020 at 3:20 pmHas anyone had the Email yet regarding amount?
Claire
January 29, 2020 at 5:54 pmNo emails until the 31st January that is what it stated in the email in the 10th January and also said we will be advised of amount of dividend. So no confirmation of % of what we will receive until Friday
Chris
January 29, 2020 at 6:03 pmI’ve just received my email and got 4.2% of what I was owed and the money can take up to 4 weeks from this email. I was owed just over 1000 and got Β£43.63
Paul Storey
January 29, 2020 at 6:12 pmThe Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
Mick
January 31, 2020 at 9:45 pmThere is a petition to sign on change.org
https://www.change.org/p/boris-johnson-for-the-government-to-fully-compensate-victims-of-wonga-ltd?recruiter=246387086&utm_source=share_petition&utm_medium=facebook&utm_campaign=psf_combo_share_initial&utm_term=f7613eed35f64ea3ad3697438556576b&recruited_by_id=984a59a0-c581-11e4-9d10-73cb0f31f460&utm_content=fht-20172413-en-gb%3Av12
savvydad
January 31, 2020 at 9:57 pmIncluded in article.
Jo
January 29, 2020 at 8:27 pmGetting, within 4 weeks , 100.01 on a 2400 ish claim xx
Jake Walsh
January 28, 2020 at 2:03 pmLast email i got from wonga
was the 10th January, saying bank details have been received
said they would email when
confirmed
No emails from them since
Martin79
January 20, 2020 at 10:30 amThe percentage is ……… not know by anyone !!!!!! My claim total with the 8% was Β£5000 so I expect nothing so anything over Β£0 is a win for me !!!
savvydad
January 20, 2020 at 12:29 pmI think it wise to hope for little and be pleasantly surprised if you get more.
Daz
January 26, 2020 at 8:44 pmMy claim total was Β£5500, so any money back would be a bonus,
Vicky
January 28, 2020 at 10:49 amHey guys just wondering how did you find out your claim amount?
Steve
January 28, 2020 at 2:27 pmWonga are starting to send out emails tomorrow the 29th January with the percentage.
Darren
January 29, 2020 at 6:11 pmThe Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£224.28. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£5202.84.
Monica Kamara
January 29, 2020 at 6:58 pmIm getting Β£54.56. Better than noting out of Β£1267
David Boreham
January 29, 2020 at 6:05 pm4.3p in the pound.
mark
January 20, 2020 at 11:56 amI’m not aware of anyone who has received payment yet.
I was awarded Β£6,000 but would surprised ( happy ) if I get anymore than 5p in the pound.
Β£3,000 sounds a lot , has this actually been paid ?
savvydad
January 20, 2020 at 12:28 pmI suspect the Β£3000 quote is more likely the “total” amount from which a smaller % will be derived. Again, as yet, I don’t believe there are any confirmed payout letters.
Shezan
January 28, 2020 at 9:22 amHas anyone had an update?
Vicky griffiths
January 29, 2020 at 10:18 amHow did you find out your accepted claim amount please
Nick Davies
January 22, 2020 at 1:34 pmwhy hasn’t my comment from a couple of days ago been posted?
savvydad
January 23, 2020 at 7:13 amIt’s was in our spam queue for some reason.
carly
January 22, 2020 at 10:17 pmI think 5p to the pound works out at Β£300 not Β£3000? Im not great at math but think 50p to pound is 3000 π
savvydad
January 23, 2020 at 7:11 amIn that example 5% would be Β£150
Simon
January 23, 2020 at 2:47 pmI got a quaote back from Wageday Advance claim
they game me a dividend of 4-5p to the Β£
so 5% yeah
Al be happy wioth Β£30.00 of my Β£565 (Β£30 will get me a takeaway )
Hayley Price
February 3, 2020 at 12:54 pmΒ£56 back for my accepted claim of over Β£1200. Ridiculous and disgusting
ydelle
January 20, 2020 at 1:01 pmi was told that i was due to 7500 pounds but i dont expect to get anywhere close to that. does anyone know what actual percentage will be received? i think the information we are receiving is disgusting.
Aimee
January 29, 2020 at 6:08 pmIts 4.3p to the pound. So I had a claim for Β£719.78 and I’m getting Β£31.03 back. Was more hassle than it was worth to be honest.
Justine Judah
January 29, 2020 at 7:03 pmMy claim was for Β£7160 received my confirmation email at 18;04 today saying you are awarded 4.3p to the Β£ total claim I got back is Β£308 and it will be paid within 4 weeks. I mean how ridiculous
Louise
January 21, 2020 at 7:30 amHi all.
I received an email on 10th also, however, this didn’t state a percentage that I would receive.
Can anyone confirm if they know the percentage they are getting?
Thanks
savvydad
January 23, 2020 at 7:19 amSome are suggesting around 7 percent
Nats Daley
January 27, 2020 at 9:49 amAny news yet ??
Some forums saying expect an email today regarding percentage divided.. #debtcamel
Katherine Wade
January 28, 2020 at 10:37 amIβve not heard a thing. Last email I got said I would he told at the end of January of the amount I would receive.
Andy
January 21, 2020 at 9:25 amI’d be very surprised if Anon actually got Β£3000 from Wonga – or he/she had racked up an incredible amount during their time with them.
My claim value is just shy of Β£4000, even if it was a relatively standard 10p to the pound repayment I’d consider ot a big win if I got anything more than about Β£300.
5p to the pound is more realistic so I’m expecting just short of Β£200 from them. Any more and it’s a definite bonus to me.
As an aside has anyone else found the account detail update method an absolute pain to deal with? Wonga seem to have old, defunct account details stored and I’ve sent them three emails asking for the link to update it. They finally sent the link through today but it’s a document upload site that doesn’t seem to confirm if the required documents are uploaded or not. Only thing I can do now is sit tight and wait to see if the refund’s paid to my account, or if it gets lost in the ether..
Hayley
January 21, 2020 at 10:12 amMy accepted claim was Β£880.75 and this morning Iβve been paid Β£62.26! Was hoping for a lot more but better than nothing π think this works out about 7%
Steven
January 23, 2020 at 9:00 amCan you provide any evidence of this? as nobody else has received anything?
Bri
January 23, 2020 at 9:10 amYou have actually had a payment sent to your account? Any email off administrator confirming this payment?
Shila
January 23, 2020 at 9:27 amI havenβt had any communication since I sent my card details, have you been paid already as not many people have yet.?
paul
January 26, 2020 at 7:34 amI also haven’t received any email on the 10th.
Michael Clayton
January 29, 2020 at 3:32 pmI wonder if 10 January notification is dependant on use (or otherwise) of a claims company?
Claire Batner
January 26, 2020 at 7:42 pmI was told my claim was accepted and was asked to upload bank details but apart from that I havenβt received anything from them!! Iβm deaf so canβt use the phone so Iβve been chasing them up via email to ask what is happening and only had a automatic reply saying If my claim was successful then we will be paid on 30th jan. itβs driving me insane that I have no idea what is happening!!
savvydad
January 23, 2020 at 10:54 amAre you able to supply any anonymised proof of this? i.e a scan of a letter?
savvydad
January 23, 2020 at 10:55 amWould be helpful to show others.
Mark
January 30, 2020 at 10:15 amI had my claim accepted but the email I had from them was end of September saying payment would be made into my account which they have the correct details but I still have not had a email about payment.
Gemma
January 23, 2020 at 1:52 pmHayley did you get a email first to confirm 60 quid or was it just paid into your bank account
Thanks
Katie
January 21, 2020 at 11:02 amMy claim is successful but how do we know the total of our claim? Mark you say Β£6000 and Martin79 Β£5000.
Chris 69
January 21, 2020 at 12:03 pmMy claim is Β£1050 , but I was only using it 2 or 3 days so didn’t pay much interest, any money they give will be a bonus but you would have thought by now they would have at least released the percentage of the claim they are going to pay .
nickda
January 21, 2020 at 12:13 pmI had a email back in October saying my claim had been accepted and that the total value was Β£1300 but to expect a lot less. I havent received any email or letter on the 10th of Jan though????
savvydad
January 23, 2020 at 7:14 amHave you still not received a letter?
Lisa
January 24, 2020 at 7:12 amI had offer in October, updated my bank details and received confirmation of this. But have not received any email since. Plus my offer email has since disappeared from my emails π€·ββοΈ
Underscore
January 22, 2020 at 10:35 amAllegedly, it is likely people will get less than 10% of the awarded amount π
Ian h
January 22, 2020 at 7:31 pmWell I have been told claim successful but not given an amount. Chased up but no reply so I suspect I have successfully had a claim of Β£0 so 5 ler cent of nowt is nowt
Andy
January 22, 2020 at 10:26 pmI’ve sent to replies now to get my bank details updated but no response. Has anyone else had to do this and actually had a response?
Bec
January 23, 2020 at 6:27 pmI emailed them many times as I didnβt get a response but finally found it in my junk folder
Betty
January 23, 2020 at 4:27 amThis below is part of 3 emails I have received from Wonga. Ive had my breakdown of payment on a separate email.
Third party reference:
The Joint Administrators have assessed your claim and can confirm that it has been partially accepted. Your assessed claim amount is explained in the table below. A full breakdown of your loan history can be found at the end of this email.
Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed. All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.
Please be aware, the payment you receive will be significantly smaller than your accepted claim amount. This is because it is expected that the total value of all accepted claims for customers/creditors received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account. Accordingly, it is not possible at this stage to estimate what percentage of your accepted claim value will be paid.
IMPORTANT NOTICE: If your claim was submitted by a third party (for example, a relative, a claims management company or solicitor) then a copy of this email has also been sent to them. Please note that any fees you may have agreed to pay them for their services will need to be settled with them directly. If you have questions regarding your third partyβs fees or the service they have provided, you should speak to them directly.
Waiting
January 29, 2020 at 3:18 pmAs of yet no one knows so ignore anyone who said they have a payment, or anyone who claims to be getting a % and wait for them emails
Shila
January 23, 2020 at 9:31 amWell I had about 5 emails asking me to update them with my card details, which I did and finally had to email customer care who confirmed they had my details, but since the I have heard nothing, not been sent email or letter letting me know what weβre getting but Iβm concerned as itβs approaching the end of the month and still no refund.
Has everyone else had their money paid out.?
Stuart Harper
January 23, 2020 at 7:58 pmI see that wonga are still trading as normal in Poland, Spain and South Africa but just not in the UK where they owe the money out
Ryan
January 23, 2020 at 7:59 pmI had a email about 4-5 months ago saying you donβt have to do anything if these 4 digits are correct which they was. I have had a different bank card since then so all my other numbers are different except the account number. Will I still get my payment?
Kim
January 29, 2020 at 6:15 pmI got 4.3p to the Β£
Working out about 168 pounds on a 3900 pound accepted claim
Kel
January 29, 2020 at 6:22 pmI received my email just after 6 so they are funnelling through just be patient. However you will only receive 4.3p in the pound of what u are owed and will receive payment within next 4 weeks.
Hayley Francis
January 23, 2020 at 10:15 pmI got the initial email saying my claim was valid but didnβt get the email on the 10th like everyone else did to confirm bank details. Has this happened to anyone else?
Adrian
January 25, 2020 at 7:46 pmYes you will as the last 4 digits are the bank account number (8 digits) not the long 16 digit number.
georgina okeefe
January 29, 2020 at 7:14 pmΒ£41.22 of a Β£955 accepted claim….
Steven milne
January 24, 2020 at 8:14 amI think nobody will actually know the full amount until everybody receives an email clarifying this, it is just a shame that like me the number of people having to use companies like Wonga Is so vast.
When you have no alternative these companies provide a way out but at a huge end cost.
Katie Watt
January 24, 2020 at 10:15 amHave you really had your refund already? Has anyone else?
sandra
January 24, 2020 at 10:47 amI have been e-mailing the customer service address as advised to inform them the bank details they have are incorrect but i am not getting any response anyone else having the same problem ….if you call them you get held in a queue for over an hour
sandra
January 24, 2020 at 10:49 ami have e-mailed the customer service address as advised but still not had a response from them , tried calling but get held in a queue for over an hour , anyone else having this problem
Diane
January 24, 2020 at 11:54 amMy total claim was for nearly Β£19000 , God knows how I managed such an amount !! 10% of that would be nice but by the looks of it Iβll be settling for 7%
savvydad
January 24, 2020 at 1:56 pmI’ve not yet seen evidence of the 7%
Adrian
January 25, 2020 at 7:49 pmHi Diane,
How is the total claim worked out, I don’t recall seeing this in previous emails?
thank you.
Diane
January 26, 2020 at 7:56 pmIt was in the first email I received from Wonga after making my claim. Iβm not sure how it was worked out though to be honest
Keely Derriman
February 22, 2020 at 2:05 amJust checked my bank statement and I’ve had a payment of 0.13p from wonga redress..im due a payment of 67.00 from them so not sure why 13p has gone in? ..has anyone else had this?
David
January 24, 2020 at 4:30 pmFast forward how many months..
Iβm still very confused on what amount the claim was for??
All I got was it was accepted and to update my last known payment method..
Anyone know how to find out how much my claim originally for?
Been through all my wonga emails and none mentions how much at all.. even the website isnβt operational to login.. π
Gemma
January 28, 2020 at 2:01 pmAnybody heard anything yet
Dean
January 25, 2020 at 8:07 amWith regards to this Wonga clusterf**k, I too have not yet received any payment not any kind of quote or breakdown of payment. The emails I got are as follows..
– 29/04/19 – you may be due a refund from Wonga
– 03/05/2019 – claim submitted and received, no further action required
– 09/05/2019 – update from joint administrators declaring a dividend
– 08/11/19 – email regarding contact and payment details are correct and payment will be substantially less than expected (no amount or %)
– 10/12/19 – email asking for proof of identity and bank account/sort code to be paid into.
– 11/12/19 – email saying documents have been received.
At no point have I gotten an email regarding percentage, amount, or date it will be paid. Interest will be paid on any claim up until the date of administration (31/08/18), to the value of 8%. However, this is subject to tax at a rate of 20% as required by law.
Quote:
If your claim is accepted, we are required by law to withhold 20% tax from the 8% statutory interest element of the claim amount.
Further information can be found here: https://www.gov.uk/hmrc-internal-manuals/savings-and-investment-manual/saim9115
If you have any further questions on this you should seek independent tax advice.
Mags
January 26, 2020 at 9:43 amI am the same as you Dean Iβve heard nothing since the email saying they have updated my bank details. Iβve heard nothing about an amount or a percentage .
Leanne
January 25, 2020 at 12:21 pmIβve had emails asking to confirm my bank account I had then another one breaking down the amount of each successful claims and then saying that by end January Iβd have my refund will it def be January can they change it or has it got to be by then not that Iβm relying on the money but it be a bonus this month as have few events
Chris 68
January 26, 2020 at 9:31 amLooking back at the last 2 emails I recieved, the one at the beginning of January says by the end of this month I will receive a statement and breakdown of what I will be paid , and the on in december says they are EXPECTING to make payment by the end of January,
It’s looking less likely to me that payments will be made this month as we are only 5 days away from February.
Leanne
January 26, 2020 at 10:45 amChris I was thinking the same !
Diane
January 26, 2020 at 7:59 pmMe too , the goal post has already moved from being paid by the end of January to now being contacted by the end of January. What exactly does by the end mean ?? The last day , by the last day meaning sometime before ??
Angie
January 27, 2020 at 10:49 amI have not received an email in January
What does this email actually say?
Matt
January 26, 2020 at 11:03 pmMy last email from Wonga included this line:
At the end of January, we will communicate by email the amount you will be due to receive as a dividend.
So I agree with Chris its looks unlikely any money will be forthcoming from them by the 31st January.
julie
January 27, 2020 at 10:27 amApparently the email date for confirmation of amounts is today (27th January) with expected payment end of this month. There are still 5 more working days in the month (including today)so I am hoping it will be Friday at the latest. Not sure about these other people claiming they have been paid though! My claim is very similar to the lady above Β£800 odd and got Β£60 odd. I was hoping for more but anything is a bonus I suppose. Fingers crossed for everyone π
Liz
January 27, 2020 at 11:16 amI got an email asking to confirm the last 4 digits of my bank account. It said that anyone that is NOT contacted about their bank details this is because They already have these customers up to date bank details. They’re making payment on 30th January.
Clare
January 27, 2020 at 12:15 pmI just got through after 1hour and ten minutes listening to music and I was assured a payout will be made this week but the lady has no other information at all, ie what day this week or amount!! But all payments are being made this week and email confirmation will also be sent!!
Elsa
January 28, 2020 at 1:47 pmHi
Did they confirm over the itinerary they have your new bank details as I tried for 40 minutes to get through.
Still no responses form many emails sent
Thanks
David
January 27, 2020 at 12:20 pmJust read this interesting statement on Wonga claims website … note the word IF in the below text.
……………………………..
After your claim has been assessed, payment distributions are made in the following order:
The costs of realising assets will be paid first.
Any amounts owing to secured creditors are then settled, followed by employee claims and unsecured claims (such as providers of goods and services and redress claims).
If, after paying the costs and amounts due to the secured creditors, there are insufficient funds to pay all remaining claims in full then creditors will receive a proportion of their claim
savvydad
January 27, 2020 at 12:47 pmYes, the “if” can worry. However, the default wind down of any company is to repay debts in a certain order. It is most likely a fingers crossed scenario for most right now.
Thomas
January 27, 2020 at 3:41 pmJust so you are aware NO ONE has been paid out by Wonga yet and anyone who says otherwise is lying which i dont understand as to why. Payments will be made on Friday for EVERYONE who is due payment and the % of what you will receive will be emailed to you directly before this date.
No sooner no later. If you want to be helpful let everyone else know as soon as you receive your email and then it will be guidance for others. For anyone saying theyve been paid out please stop spreading rumours unless you have concrete evidence showing otherwise… which you wont.
Francesca
January 27, 2020 at 4:54 pmI received the following as the auto reply when I emailed to see if my bank details I uploaddd had been received. Hope this helps anyone who has been wondering.
Our claims portal is now closed and we cannot accept new claims.
All assessments emails have now been sent.
If your claim was successful, payment will be at the end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount.
Note: We are validating bank details at present so, if your banking details have changed, let us know and we will send you an email with a link to upload your new details.
If you uploaded documents to our secure server, we have received them and will review them soon.
Please consult our FAQs for further information.
Steven
January 27, 2020 at 8:26 pmAfter speaking to wonga on Friday they assured emails were being sent Monday,Tuesday and Wednesday with payment following on from that by the end of January!
Matt Mack
January 27, 2020 at 9:05 pmMy thought is that Grant Thornton have gone radio silent ! With no emails received today by anyone my optimistic view is that they are still squeezing the proverbial out of any Wonga assists left. The Wonga collapse did at the time make big headline news and again last year when parliaments got involved. Grant Thornton wonβt want negative press in the percentage payout, as surely many more pay day loan companies are going to go bust. I think they will act swiftly this week within a short period, ie emails Thursday/ payments Friday, and then spend next week making manual payments to people with the wrong bank details etc.
lou
January 27, 2020 at 9:47 pmMy final claim was 11,207.79 How we racked that up I donβt no π€¦ββοΈ Be interesting to see what we get π€
Diane
January 28, 2020 at 5:20 pmMine was almost Β£19000 , god knows how !!
Ydelle Wilbraham
January 28, 2020 at 10:24 amHas anyone actually received a email with regards to final payments. I think the lack of communication is absolutely disgusting. Xx
Claire Batner
January 28, 2020 at 6:27 pmI havenβt received anything at all after they took my bank details!! Emailed them every day for a update and they arenβt getting back to me. I canβt phone as I am deaf
Graham Dalton
January 28, 2020 at 12:19 pmYou must also remember, a couple of things, there are a lot of claims from customers to settle and probably only a couple of people processing them.
Also bear in mind if they are only releasing payment (Maybe) on the 30th, it will take further time to clear in your account. Its not likely to be a same day payment.
I was not sure I was even entitled to anything until Wonga themselves sent me a mail to lodge a claim. I have waited this long so a little while more is not going to hurt me and getting anything back is better than nothing.
Jo
January 28, 2020 at 6:14 pmYou are correct after an hr and 50 min hold today to confirm bank details I was told payments are released at the end of the month and will take approx a week to reach accounts but people will be informed of the amount by the end of the week.
Hope
January 29, 2020 at 10:43 amItβs a bank transfer , it means the same day pal
Also by law it has to be concluded by January so regardless of how many people are working itβs there duty
I suggest u look at facts before spreading fiction
dave
January 29, 2020 at 11:27 am‘by law’ lol .. you gonna sue them if it comes in on the 1st feb then.. behave
peter rawcliffe
January 28, 2020 at 11:40 pmto be fair i never expected anything back anyway,it was me who asked for the loans and wonga paid out straight away,even though i maybe shouldnt have been given the payout i still took it and used the money and wonga paid in good faith.i kinda would feel guilty receiving anything and have no hate against wonga at all.
Diane
January 29, 2020 at 8:22 amItβs Wonga Wednesday !! …….allegedly today is email day π¬
Steven Booth
January 29, 2020 at 9:04 amI have literally just came of the phone to them….thought Iβd ring dead on 9 when they open…. I have been assured that emails will be out this week despite me being told Monday , Tuesday and Wednesday emails were being sent. I have also been assured payments WILL be made by Friday!
Claire Batner
January 29, 2020 at 9:41 amDoubt we will hear anything from them thou!
Lucie Brissenden
January 29, 2020 at 9:43 amI really hope we will! Or we may hear tomorrow and theyβll start processing payments soon afterππ»ββοΈBut who knowsπ€£
James Larsson
January 29, 2020 at 11:33 amIt wouldnβt surprise me if emails are today. The payments are extremely likely to be paid by BACS rather than faster payment (given the volume of payments theyβll be making at once). BACS is a standard 3 day transfer so would make sense for amounts to be confirmed today.
SusieTee
January 29, 2020 at 11:38 amJust got the expected email from Wonga….my accepted claim value was Β£521.54 and theyβre paying me Β£31.27 into my bank account which could take 3 – 5 working days to clear. Hope this helps everyone, the email did not stipulate the percentage calculated.
Matt
January 29, 2020 at 4:38 pm5.9%
DB
January 29, 2020 at 11:54 amI received an email on the 10th Jan telling me that I would receive another email on the 30th Jan (tomorrow) to let me know how much I would get.
I'm Frank
January 29, 2020 at 11:54 amAnyone had any news yet ?
Ryan
January 29, 2020 at 11:58 amhas anyone heard anything yet
Lisa
January 29, 2020 at 12:33 pmWho will confirmation email of % come from Grant Thornton or Wonga?
Disappointed
January 29, 2020 at 8:01 pmWill be receiving just over Β£87 out of just over Β£2000. Is there any further redress? Where is all the money going?
Karen
January 29, 2020 at 12:58 pmNot received any e mail . Can’t see it happening πͺπͺ
Daz
January 29, 2020 at 1:06 pmThe first email on the 10th said I would find out the amount by email on the 30th – tomorrow??
Gemma
January 29, 2020 at 1:32 pmHas anyone received the supposed email we are meant to be getting today yet
Clare
January 29, 2020 at 1:42 pmNope, nothing at all.
Lew
January 29, 2020 at 1:55 pmnah
Ryan
January 29, 2020 at 2:09 pmBeen refreshing all day, still nothing at 2:10pm
Ydelle Wilbraham
January 29, 2020 at 2:48 pmNothing so far! π‘
Chris68
January 29, 2020 at 1:34 pmNothing as yet
Danielle Grimstead
January 29, 2020 at 6:39 pmJust got the email. 4.3p to the pound. So Β£57 off what should be over Β£1300.
Thomas
January 29, 2020 at 1:51 pmFinally got the email from them thank god! so it will definitely be paid Friday
Adam Coles
January 29, 2020 at 4:25 pmwho’s had a email what’s the percentage rate?
dave
January 29, 2020 at 4:47 pmwell go on then tell us a percentage.. or are you just making stuff up
Rose
January 29, 2020 at 2:18 pmNot a thing yet π
Charlotte
January 29, 2020 at 2:36 pmHas anyone received a email yet about how much they will be getting?
Natalie
January 29, 2020 at 6:20 pmI have, nothing to write home about,absolutely ridiculous, mine claim was approved for Β£5000,only received Β£320!!!
Danni
January 29, 2020 at 3:06 pmIn all reality, are we really expecting to receive this email today? Iβm usually the optimist but Iβm really doubting the whole refund thing.
I will certainly be shocked to receive anything today or even by the end of the month but will keep checking on the off chance.
Kel
January 29, 2020 at 3:50 pmA few people have received theres on here so they are been sent out
savvydad
January 29, 2020 at 4:00 pmI’ve not seen physical evidence from the payout claims so far.
Nicole Sewell
January 29, 2020 at 3:52 pmI’m on hold to wonga at the moment for 1/2 hour so far as they didnt update my information when I sent it 2 months ago. I wouldn’t expect an email until the last minute. They will be collecting as much interest as they can before having to pay out. If anyone has any other questions that aren’t to do with them to expect an email or how much they will be paid I’m more than happy to ask. I expect to be on hold for at least another hour
Elsa
January 29, 2020 at 4:14 pmHello
Would you mind asking if they are sending an email prior to payment to ensure they have amended the bank details correctly.
Tried on numerous occasions to get through by phone and no response to emails
I have sent my marriage certificate, drivers license and bank details 5 times.
Thanks
Jake Walsh
January 29, 2020 at 6:03 pmi got the email
im getting Β£6.65 hahaha
whats the point
they can keep it
Ydelle Wilbraham
January 29, 2020 at 4:15 pmHi. Are you able to ask by what point everyone will have received their emails? Thanks xxxx
Eileen Smith
January 29, 2020 at 6:27 pmJust got email of wonga my claim was for Β£7456 they are giving me Β£374 they say its 4.3
Shezan
January 29, 2020 at 3:57 pmIβve been looking at updates across multiple sites some are saying they have had an email whilst the majority of us are waiting
Lauren Svenson-Emms
January 29, 2020 at 3:59 pmMy claim was accepted for just over 1700.
I’ve just received this from the third party handling my claim.
Dear Lauren,
We were hoping that Wonga were confirming the final figures today, but it seems they have delayed doing this. We are now expecting them to confirm this by Friday.
Kind regards,
Stu
January 29, 2020 at 4:16 pmIβve been waiting a week for the link to change my bank account details but they still havenβt sent it yet? They say they are paying out by end off week!!!!!
Matt
January 29, 2020 at 4:23 pmNot yet.
scott
January 29, 2020 at 4:53 pmjust had my email off wonga and only got Β£40 from a Β£4k claim gutted nut beter than none
j
January 29, 2020 at 5:12 pmI received just 9.12, my accepted claim was well over 700 quid!!!!! so annoyed!!!!!!!!!!!!!!
Natalie
January 29, 2020 at 6:17 pmMine was well over Β£5000 only received Β£320!!
Darren
January 29, 2020 at 5:39 pmHas anyone actually seen any emails that have been sent out today regarding final payment?
Natalie
January 29, 2020 at 6:14 pmJust received mine now what a disappointment 4.3p to a pound!!!,will be paid within 4 weeks!!,
David
January 29, 2020 at 5:50 pmJoint Administrators’ Update
29th January 2020 – Statement from the Joint Administrators of WDFC UK Limited inΒ respect of the intended distribution to unsecured creditors (including redress creditors)
The Joint Administrators have declared a first and final dividend. This is being communicated to all successful creditors on 29 January and payment of the dividend will be completed within a four-week period thereafter. Please note that the dividend you will receive will be significantly smaller than your claim amount.
Natalie
January 29, 2020 at 6:04 pmjust received my email is
WDFC UK Limited – In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£20.20. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£468.64.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
For more information in relation to the dividend payment, please visit our FAQs.
If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre at [email protected] or on 020 7138 8330.
It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.
A copy of the Joint Administratorsβ receipts and payments account to date and dividend disclosure can be found by accessing the link bel
Claire
January 29, 2020 at 6:21 pm4.3p in the Β£ just had the email so example my claim was 4888….. Β£210 to be paid within 4 weeks
Rebecca
January 29, 2020 at 5:53 pmWait, so it could be 4 weeks from todayβs date until we receive payment? Also if no email is issued today does that mean unsuccessful…?
Diane
January 29, 2020 at 5:55 pmWell Wonga Wednesday has almost went and surprise surprise no email π€¦π»ββοΈ
Nick
January 29, 2020 at 5:58 pmI’m really not holding my breath any longer. Still no email confirming payment or how much π
Lisa
January 31, 2020 at 7:43 amNick Have you received your email yet. Iβm still waiting. Had letter in October saying my claim was accepted and have updated bank details but still no email as to how much Iβm getting π€·ββοΈ
Laura
January 29, 2020 at 6:01 pmI have just received the email.
4.3p for every pound. So for my Β£4K successful claim Iβm getting Β£183… better than a kick in the teeth.
Elsa
January 29, 2020 at 6:02 pmEmail received just now 4.3p in the pound to be paid within 4 weeks but longer if I had to update bank details. Custer services can no longer update bank information.
Kelly parker
January 29, 2020 at 6:06 pmYep just got email, getting Β£139.66 back of accepted claim of Β£3239
Richard
January 29, 2020 at 6:12 pmAlso received my email. 4.3p in the Β£
David
January 29, 2020 at 6:03 pmJust an update I just received the below email from Wonga !
βThe Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£89.89. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£2085.27.β
Kelly
January 29, 2020 at 6:03 pmJust this minute received my email from wonga. My original claim amount was over Β£3,800 – the amount Im getting is Β£167. Bloody disgusting to be honest but hey better than a kick up the ass I guess!!!
Owen
January 29, 2020 at 6:04 pm4p to the Β£1 everyone, just had my email. So 4percent
Ali
January 29, 2020 at 6:06 pm4.3 in the pound. Just had confirmation.
Rach
January 29, 2020 at 6:07 pmJust had email says 4.3 p to the Β£ payment being made from 4 weeks of this email
Mark
January 29, 2020 at 6:07 pmJust received the email. Claim value 1200, payout will be Β£55 to be paid within 4 weeks.
Nicola
January 29, 2020 at 6:08 pmIβve just Received the following email from Wonga –
Case Number: 2347***
Third Party Reference:
WDFC UK Limited – In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£20.73. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£480.78.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
Chris
January 29, 2020 at 6:09 pmjust had an email now and they are paying out 4.3 pence to the pound so same as 4.3% and will recieve payment with 4 weeks of this email
Amit
January 29, 2020 at 6:09 pmHi All,
Just had the email from Wonga and only getting 4.3p in the Β£. Gutted from a claim amount of nearly Β£6k.Payments will be made within 4 weeks of receiving the email.
Tim
January 29, 2020 at 6:10 pmJust recieved this email! Time to book a holiday!
Important update about your Wonga Claim
Dear Timothy Elson
Case Number: 23653048
Third Party Reference:
WDFC UK Limited – In Administration (the Company)
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£15.69. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£364.02.
Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.
As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
For more information in relation to the dividend payment, please visit ourΒ FAQs.
If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre atΒ [email protected]Β or on 020 7138 8330.
It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.
A copy of the Joint Administratorsβ receipts and payments account to date and dividend disclosure can be found by accessing the link below:
Link: Joint Administrators’ receipts and payments account and dividend disclosure
Yours sincerely
for and on behalf of WDFC UK Limited
The Joint Administrators
wonga.com
[email protected]
Matt
January 29, 2020 at 6:12 pmJust had an email from wonga.4.3 pence in the pound. Up to 4weeks for payment . It’s awful. Thought 10p in the pound was bad!
Ydelle Wilbraham
January 29, 2020 at 6:13 pmThink this is one to put down to experience. Not received anything so not expecting to now. Robbing sods.
Steven Booth
January 29, 2020 at 6:13 pmEmail received 4.3p to the pound my claim was for Β£722. 27 so Iβll receive Β£31
Diane
January 29, 2020 at 6:13 pmYeh Iβve just received my email too confirming 4.3p in the pound. Itβs a laughable amount but still better than nothing. Iβm receiving Β£779 which should contribute towards a nice holiday. Payment will be received within 4 weeks of the email so not by the end of January as βpromisedβ
Daz
January 29, 2020 at 6:16 pmThis is what I got
The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£53.53.Β Your payment represents 4.3p in the Β£ on your agreed claim value of Β£1241.71.
Jay
January 29, 2020 at 6:13 pm4.3%
Rebecca
January 29, 2020 at 7:53 pm4.3p. Was expecting it to be low but not that low. I’ll get Β£54, was hoping for double that. Almost feel like saying stick it, but better than a kick in the teeth I guess. Plus they did say payment by end of Jan, now they’re saying up to 4 weeks. What a disappointment.
JJ
January 29, 2020 at 6:14 pmThe Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£82.83. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£1921.39.
Craig
January 29, 2020 at 6:15 pmGot Β£94 out of the accepted Β£2200 claim. Says it should be paid within 4 weeks according to email
Matilda
January 29, 2020 at 6:15 pmWas owed 1200 , getting Β£52 ….in 4 weeks !!!
π€¦ββοΈπ€¦ββοΈπ€¦ββοΈπ€¦ββοΈπ€¦ββοΈ
Nick Davies
January 29, 2020 at 6:17 pmJust got my email Β£57 from a Β£1330 claim. States payment within 4 weeks
Anon
January 29, 2020 at 6:18 pmAnyone claiming to already have the money is lying as the payments are to be sent out within 4 weeks…
Just got my email:
#The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the Β£.
You will receive a payment of Β£50.49. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£1171.32.
With a potential 4 week waitβ¦ Iβm more annoyed about the wait than I am the pathetic percentage they have given thatβs not even 5%
Thomas
January 30, 2020 at 10:05 amMajority of people will be paid tomorrow 31st January i believe.
Terry mcateer
January 29, 2020 at 6:20 pmJust had email…
I will receive 4.3p for every pound Iβm owed
Β£30.04
Claim was Β£696.78
Sharon
January 29, 2020 at 6:25 pmHad email. 4.3pence in every pound and can take up to 4 weeks for money to go in account.
Louise
January 29, 2020 at 6:26 pmΒ£440 for Β£11000 piss take
Chris
January 29, 2020 at 6:28 pmI’m getting Β£45, at least the pay day loan entries will come off my credit file, it was a pain having to explain why I used them when getting a remortgage.
Chantelle
January 29, 2020 at 6:29 pmI received my email today, my claim was just over Β£500…Iβm receiving Β£23! Iβm a tad bit annoyed by the amount but itβs in my pocket than someone elseβs. Iβm more infuriated by the fact itβs taking almost 4 weeks for it to reach my bank!
Phil
January 29, 2020 at 6:34 pmWhat a bunch of robbing wankers! I bet the fat cats at the top got all that money.
Thanks a lot for nothing Wonga!!!
AD
January 29, 2020 at 6:41 pmIβve not had an email!! Iβve received all the other emails from them! Are they staggering the emails of am I not even going to get 4.3%??
Anon
January 29, 2020 at 6:55 pmYes 4.3% is all you will receive just like everyone else
Ydelle Wilbraham
January 29, 2020 at 6:57 pmI havenβt either
Anon
January 29, 2020 at 7:04 pmJust do the maths based on your accepted claim. You will receive 4.3p of every Β£1 you’re owed
AD
January 29, 2020 at 7:12 pmYes I am able to do the math but asked the question about emails being staggered as i hadnβt received an email so questioned if for some reason I was no longer on the list!
AD
January 29, 2020 at 7:13 pmYes I am able to do the maths but asked the question about emails being staggered as i hadnβt received an email so questioned if for some reason I was no longer on the list!
Nat
January 29, 2020 at 6:41 pmYep 4.3 in Β£ , however the claim amount they have based it on is Β£400 lower that the original claim , Β£98 for approx Β£2700 my claim was valued at Β£3100 , not sure if thatβs a tax thing ??
Nat
January 29, 2020 at 6:43 pmSorry itβs actually Β£2200 they have based it on !!!
Charlotte
January 29, 2020 at 6:44 pmWas owed Β£572 and Iβm only getting Β£24.62p back! A kick in the teeth if Iβm honest
Mary White
January 29, 2020 at 6:45 pmHey I have had an email couldnβt put the screen shot but got this at 6:04pm You will receive a payment of Β£186.10. Your payment represents 4.3p in the Β£ on your agreed claim value of Β£4316.98. Also said this As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.
If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.
When will I receive my final dividend payment?
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.
Leanne
January 29, 2020 at 7:02 pmHad my email payment I had is better than nothing but says take upto 4 weeks maybe we be lucky and they just stating that as a estimate lol π€
Anon
January 29, 2020 at 7:11 pmI hope so to but based on how much they have dragged their feet during this entire process Iβm not counting on seeing the money till the 29th of Februaryβ¦
Katherine Wade
January 29, 2020 at 7:04 pmGot my email – Β£87.94 on a accepted claim value of Β£2040.08.
Anon
January 29, 2020 at 7:11 pmI hope so to but based on how much they have dragged their feet during this entire process I’m not counting on seeing the money till the 29th of February…
Lisa
January 29, 2020 at 7:36 pmNot received my email. But did receive email last year stating I would get something back. Are they staggering the emails ?
Stacey Eastap
January 29, 2020 at 7:36 pmGot my email Β£99 on Β£2300 claim pfftt and 4weeks to wait! Joke!!
David
January 29, 2020 at 11:10 pmLol Β£95 from a Β£2300 offer that was worth the effort. Still it pays for a few pizzas
Good thing im getting 2 grand from sunny
Jodie
January 30, 2020 at 9:05 amHow did you go about claiming from sunny
Sam
January 29, 2020 at 9:24 pmHow do they calculate this cause I went through all the loans I had with them and I had paid Β£4000 in interest but I got this
You will receive a payment of Β£.11. This payment represents 4.3p in the Β£ on the agreed claim value of Β£2.64 (Accepted Claim Value).
What is the point of 11p and I had over 30 loans from them so definitely paid more than Β£2.64 in interest
Kate
January 29, 2020 at 10:12 pmWow Β£265 on 6163 claim π better than nowt but goddamn. They weren’t joking when they said “significantly” lower lol
Chris
January 30, 2020 at 4:43 pmI have received a similar one then one a few minutes later saying that it is referring to interest and is unrelated to my redress claim. I am hoping maybe there might be another email at stupid o’clock explaining further as it is no where near what my accepted claim was.
Claire Batner
January 30, 2020 at 7:21 amFINALLY got a email yesterday! Claim was Β£1515.42 and only getting Β£65.33
Itβs a joke and especially as we have to wait 4 weeks to receive this when weβve been told we would be paid at the end of January which is tomorrow!! Ridiculous!!
julie
January 30, 2020 at 8:25 amΒ£37.50 for a Β£870 accepted claim lol. Then have to wait up to 4 weeks for such a small amount which they said was to be paid at the end of the month. Utter joke!
Graham Dalton
January 30, 2020 at 9:44 amOne for Hope,
As you can see, they are not paying at the end of the month and it is not going to be paid even in a few days.
I have worked with oficial receivers in the past and the realised debts are paid first and payment will be standard BACS which does can take 3 working days from initiation.
I am a contractor who invoices and pay 20 quid for a same day payment π So I have not been spreading ficition
On a brighter note, at least I got 87 quid back. Thasts a couple of just eats
Cheers
dave
January 30, 2020 at 10:42 amhaha go on Graham you tell her
Hope
January 30, 2020 at 9:50 amGraham dalton
Jog on you mug
Graham dalton
January 30, 2020 at 10:26 pmAgain for hope
I assume that, as you have called us peasents and mugs that you have never been to a point of ever having to use wonga, or hide it it you had. Why are you on this site? Are you totally mathematically devoid? If people are only getting 4.3p back In the pound and are still getting a few quid back for their problems.. Please grow up or shut up… And find something better to call me than mug or pal.. Its getting boring.. Sound sooo American
savvydad
January 31, 2020 at 7:39 pmI apologise for the demeanour of some readers. I have to tread a fine line between free open comments and approval of all comments. Some slip through.
jrjr
January 30, 2020 at 1:08 pmmine was for Β£18. has anyone else here used quick quid? they are now in administration so wandering if the same will happen
Debbie
January 31, 2020 at 7:34 pmYes, i used quick quid but fortunately got a payout just before they went into administration.
Julie
January 30, 2020 at 2:03 pmSo a bit disappointing but as per jrjr, The Money Shop are also doing something and paying out at the end of the year. They look after the likes of PayDay UK, Ladder Loans to name about 20 and reached out late last year. Claims need to be made by April this year. Just check out their website, you never know, you may have had a loan with one or many of their companies. They have a massive pot compared to Wonga.
Elsa
January 31, 2020 at 1:10 amHi Iβve just read in the newspaper regarding our paltry 4.3% –
The government has been urged to set up a tax-payer funded compensation scheme to bridge the gap.
Does anyone have any updates on this.
Danni
January 31, 2020 at 12:27 pmIs anyone else still waiting for their email or is it just me?
Lisa
January 31, 2020 at 5:31 pmDanni, Iβm still waiting and I updated my bank details and had an email saying I was owed so much last October. But nothing since. Tried phoning but was on hold forever.
Debbie
January 31, 2020 at 7:30 pmYep, still waiting too….
Nick
February 3, 2020 at 7:47 amAnyone recieved payment yet?
Dee
February 3, 2020 at 9:51 pmThank you for posting the petition. Other website managers do not seem to think a petition will work and have not promoted it.
I think we can def get 10,000 signatures for a response from the government.
Also if you have been personally been effected by these loans I know that local papers would run a story, please mention the petition too…thanks.
savvydad
February 4, 2020 at 6:12 amThe likelihood of it working is remote. However it is always worth doing something to raise awareness
Disappointed
February 12, 2020 at 1:03 pmHave now received confirmation my bank details updated. So progress.
Annon
February 15, 2020 at 8:34 amI received payment yesterday.
Anon
February 16, 2020 at 6:27 pmWhat date was your email specifying the amount you would get? As Wonga are paying out in order it will give us others some idea of when we will receive payment thanks
Amit
February 17, 2020 at 2:02 pmI got my refund today (17th Feb 2020) and I received the original email from Wonga on the 29th Jan 2020. Hope that helps.
Holly
February 17, 2020 at 6:28 amPayment received Friday, no email though to say it was there though.
Stacey
February 17, 2020 at 3:11 pmReceived my email on 29th still no payment hopefully tomorrow π
Chris Milnes
February 18, 2020 at 4:42 pmSame here….
Diane
February 17, 2020 at 5:02 pmIβve literally 10 minutes ago received my payment
Ydelle Wilbraham
February 17, 2020 at 5:14 pmSo I didnβt get an email, but my payout has just gone into the bank. 325 pound x
Aaron
February 18, 2020 at 8:13 amReceived the email end of January – getting back just over 200.00 for a 3000 claim – better than nothing – but as of this morning (18th Feb) still nonpayment!!!
Michelle
February 17, 2020 at 5:14 pmGot my payment this afternoon at 12pm
Chris Milnes
February 18, 2020 at 4:36 pmAnyone know why some people have received payment from Wonga and some haven’t?
Stacey
February 19, 2020 at 3:27 pmI donβt know but Iβm one of the ones waiting still!! Hope you get it soon π
Elsa
February 20, 2020 at 7:28 amI sent my new bank details 5 times and marriage certificate as I am now married but no acknowledgement of them receiving this. I may try and ring again today. Good luck everyone
Gray Dalton
February 21, 2020 at 10:24 amLooks like I have been paid, checked my bank balance today to check a work invoice and the cash is there.
Cant upload the image as proof but Β£87 from WDFC-REDRESS
Liaa
February 22, 2020 at 11:35 amHas anyone still not received their payment?
Disappointed
February 23, 2020 at 8:35 amNot yet. Changed bank details and received confirmation that had been done but no funds yet. Didn’t take them long to take from my bank account on payday.
Elsa
February 25, 2020 at 8:42 pmI rang and was told they have new bank info but will be in the 28th for payment so fingers still firmly crossed
Mr Brendan Sullivan
February 26, 2020 at 7:41 amSo 4 weeks today, the maximum of their limit and still not received a penny from them. Is anyone else having this issue?
Mr Brendan Sullivan
February 26, 2020 at 11:19 amNow spoken to Wonga, to discover my new bank details hadnt been uploaded on their system. Despite me having 2 emails confirming they were updated. Amazing
savvydad
February 27, 2020 at 6:46 amTheir methods of updating payment details on the system seems to have been a little bit flawed. Hopefully your payment will be received soon
Disappointed
February 26, 2020 at 9:45 amFinally got through to Wonga on the phone and was told by an adviser that all payments should be made by this Friday 28th. My payday! Here’s hoping.
Louise
February 28, 2020 at 8:50 amHave you received payment yet?
I called last week to confirm bank details and they said all payments will be made by today. Nothing yet.
Darren
February 27, 2020 at 2:53 pmStill waiting not feeling hopeful was told would ge getting Β£36 not much but when you have a newborn and crippled credit rating off these ball ends
Katherine
February 27, 2020 at 4:31 pmStill no money! Only Β£80 but itβs my money.
Lisa
February 29, 2020 at 12:40 pmStill nothing, so annoying they may as well have said expect payment when we feel like it! Anyone else still waiting?
Disappointed
February 29, 2020 at 1:45 pmSame here. Despite my early post re Wonga adviser telling me we’ll all get paid by 28/02 still no money. Bet those at the top got their money first.
Jason
March 1, 2020 at 8:59 amStill waiting for Β£126.50 here, had no need to update my bank details as they haven’t changed, will likely call tomorrow.
Darren
March 2, 2020 at 9:20 amI dont think we will get it to be honest and not been told that they are still paying people
Lisa
March 2, 2020 at 8:36 pmI recieved an email today to say there has been a delay in processing some payments and they would be making them shortly but with no time frame just that another email would be sent when it was going to be done, utterly useless
Katherine
March 3, 2020 at 11:49 amUpdate:
ο»Ώ
Apologies, we are experiencing a very high number of queries into the Customer Care team. However, we will endeavour to respond to you as soon as we are able. In the meantime, please read the below to see if your query can be answered:
The Joint Administratorsβ Update as at 2 March 2020
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors. As indicated in the Dividend Declaration dated 29 January 2020, it was envisaged that a small population of creditors would not be included in the first phase of the dividend payment process as further time was required to process a significant volume of correspondence received from customers, including validating and auditing bank account information, in the lead up to the Joint Administrators issuing the Dividend payment.
In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks. We apologise for any inconvenience this may cause and if you do not receive your payment within this period please contact the Wonga Customer Care team at [email protected] or on 020 7138 8330.
The Joint Administrators appreciate customers have waited a significant time for these payments and we are working hard to ensure monies are distributed as quickly and efficiently as possible.
The Joint Administrators thank you for your patience during this time, and should customers have any queries in relation to this matter, please contact the Wonga Customer Care team.
The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment. Customers will be emailed to confirm that they are in this position.
To amend your bank details, you will be sent a link to a secure page which you will be required to follow instructions to allow you to update your details. We recommend you attend to this as soon as possible to ensure that payment to you is not delayed.
If you have uploaded your documents to the link to our secure server, we have received them and will review them as soon as we are able. You will receive a confirmation email as soon as we have done so.
Disappointed
March 11, 2020 at 5:03 pmFinally got my Β£87 out of over Β£2000. Hey ho!
Carol Ray
March 18, 2020 at 11:26 pmI did not receive any refund from you as requested I was told I would receive Β£100 and it would arrive sometime in February. I would like an explanation or I will take this further. If I do not hear from you or receive my refund i will take the matter further, I will expect my refund to be sent to me as soon as possible …..
savvydad
March 22, 2020 at 4:56 pmHi, I’m presuming this is an excerpt of what you’ve sent to Wonga themselves?
George Bramley
April 6, 2020 at 9:59 amI, have received the email below, can someone please confirm they sent their bank details and received the same email as I am sceptical. Much appreciated:
FINAL REMINDER TO UPDATE YOUR DETAILS IF YOU HAVE NOT ALREADY DONE SO.
Please be aware that if we do not receive your updated payment details (using the instructions below) by Friday, 10 April 2020, we may be unable to pay your dividend.
As you are aware from previous correspondence to you, the Joint Administrators have declared a first and final dividend of 4.3p in the Β£.
The Joint Administrators have been processing payments following the Dividend Declaration being sent to customers on 29 January 2020. Unfortunately, due to the bank details that are held by Wonga not being valid the dividend payment we have attempted to pay has failed to reach you.
The Joint Administrators want to ensure that the dividend is paid to the right account as soon as possible. However, the timing of your dividend payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can reattempt to process your dividend payment.
If you do not provide us with bank details, we cannot pay you.
What do I need to do?
In order for us to update your bank details, please click on the secure link provided below to upload copies of the following documents related to your bank account as soon as possible. Once received, we will be able to amend your details and update you by email once we have done so:
1) A copy or picture of your bank statement or bank card that needs to reflect the following:
– Your full name and surname
– The account number and sort code
Please note: If you send a picture of your current bank card as proof, the 16-digit card number must be completely covered in the picture provided.
AND
2) We need proof of your identity, from a copy or picture of either of the following:
– your driving licence
– your passport
We request that you upload your documents within 7 days of this email. As above, any details received after Friday, 10 April 2020 may not be able to be processed.
If you are unable to provide the above evidence related to your bank account, or you are unsure as to why you have received this email, please contact the Wonga Customer Care team. You can call us on 0207 138 8330, or email us at [email protected].. Weβre here Monday to Friday 9am-6pm. We are closed on Saturdays, Sundays and Bank Holidays.
Yours sincerely
for and on behalf of WDFC UK Limited
The Joint Administrators
The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners
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