The Collapse of Wonga: What Happened and What to Expect

303 thoughts on “The Collapse of Wonga: What Happened and What to Expect

    • Anon

      what percentage does that relate to in regard to the email they sent saying how much they would refund, ie they said its 5500 but you would get considerably less, so how does your percentage work out? have you recevied in your bank already?
      thanks

      • savvydad

        I’m not convinced the anon comment is legit as 3000 seems very high. Wonga states the percentage will be low so it would have to be really big claim in the first place to have amassed 3000. Hopefully small examples of letters from Wonga and percentages paid will appear soon.

      • Stu

        I had an email saying I was owed £2500 but that I’ll get considerably less so I’m only expecting a couple of hundred sadly 😕

        • Katherine

          Yes my accepted claim value was £2000 so no idea when and what I’ll end up with – I suppose it’s what you class as “considerably” less – I’d consider £500 considerably less however I don’t think I’ll get that!

          • Andrei-Marian Botas

            Hi ! I have received the email wich says that at the end of the month the payment will be made…but nothing about the amount.i see that some of you knows that. How did you do? I have checked all my e-mails and nothing. 😣

          • Thomas H

            I have received an email today at 6pm. I’m happy to forward it to the blog owner for proof but I’m sure everyone else will be receiving one shortly, too. I’ll paste the relevant sections below, but the long and short of it is we’re getting 4.3% of what we’re owed and it will take up to 4 weeks to happen.

            “The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

            You will receive a payment of £28.75. Your payment represents 4.3p in the £ on your agreed claim value of £666.89.

            As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.”

          • Lisa Blackburn

            Hi just wondering if anyone has heard about when we will receive r payout or has anyone had there’s yet ? Thank you

        • Keely Derriman

          I’ve not heard a thing it’s annoying I like the other lady I saw uploaded my bank details about 5 times I never got a confirmation email, I tried calling them yesterday I was on hold for an hour and a half so I gave up..I think it’s all a load of rubbish

          • Keely Derriman

            I just got my email my total claim was for 1400 odd I’m getting 60.00 odd back..pretty crap really..Could tale up to 4 weeks for paymemt to go through.

      • Jo

        Can anyone advise, back in October i got an email asking me to update my bank details using the link, I did this and recieved a confirmation that they had been updated. Last week I recieved the exact same email asking for bank details. After a week of being on hold unsuccessfully to speak to someone and 5 unanswered emails, do I upload them all again or stick with the oct email stating they have them?

        • savvydad

          Unsure, I’d suggest they’ll likely contact you if unsuccessful in payment. It does say on their site that if you’ve sent your details previously there’s no need to do it again.

        • Hi Jo,
          I received the same email last October,and went onto my wonga account and updated my new bank details.
          I received an email then earlier this month still showing my old bank details.
          I’ve sent over a dozen emails explaining this,and nothing,
          I’ve asked for the link,and nothing.
          I’ve asked for someone to call me,and nothing.
          I’ve made endless phone calls,and left on loudspeaker for long periods of time,and nothing.
          My claim was£3800, and I don’t think I’ll get anything,because there’s nobody there,it’s all computerised.

      • The percentage is 0.08%
        So basically your all be lucky to get more than a fiver if you have been accepted of anything around the thousand pound mark
        Hope this helps

  • Martin79

    The percentage is ……… not know by anyone !!!!!! My claim total with the 8% was £5000 so I expect nothing so anything over £0 is a win for me !!!

  • mark

    I’m not aware of anyone who has received payment yet.
    I was awarded £6,000 but would surprised ( happy ) if I get anymore than 5p in the pound.
    £3,000 sounds a lot , has this actually been paid ?

  • ydelle

    i was told that i was due to 7500 pounds but i dont expect to get anywhere close to that. does anyone know what actual percentage will be received? i think the information we are receiving is disgusting.

    • Aimee

      Its 4.3p to the pound. So I had a claim for £719.78 and I’m getting £31.03 back. Was more hassle than it was worth to be honest.

      • Justine Judah

        My claim was for £7160 received my confirmation email at 18;04 today saying you are awarded 4.3p to the £ total claim I got back is £308 and it will be paid within 4 weeks. I mean how ridiculous

  • Louise

    Hi all.

    I received an email on 10th also, however, this didn’t state a percentage that I would receive.
    Can anyone confirm if they know the percentage they are getting?

    Thanks

  • Andy

    I’d be very surprised if Anon actually got £3000 from Wonga – or he/she had racked up an incredible amount during their time with them.

    My claim value is just shy of £4000, even if it was a relatively standard 10p to the pound repayment I’d consider ot a big win if I got anything more than about £300.

    5p to the pound is more realistic so I’m expecting just short of £200 from them. Any more and it’s a definite bonus to me.

    As an aside has anyone else found the account detail update method an absolute pain to deal with? Wonga seem to have old, defunct account details stored and I’ve sent them three emails asking for the link to update it. They finally sent the link through today but it’s a document upload site that doesn’t seem to confirm if the required documents are uploaded or not. Only thing I can do now is sit tight and wait to see if the refund’s paid to my account, or if it gets lost in the ether..

  • Hayley

    My accepted claim was £880.75 and this morning I’ve been paid £62.26! Was hoping for a lot more but better than nothing 🙂 think this works out about 7%

  • Chris 69

    My claim is £1050 , but I was only using it 2 or 3 days so didn’t pay much interest, any money they give will be a bonus but you would have thought by now they would have at least released the percentage of the claim they are going to pay .

  • nickda

    I had a email back in October saying my claim had been accepted and that the total value was £1300 but to expect a lot less. I havent received any email or letter on the 10th of Jan though????

  • Ian h

    Well I have been told claim successful but not given an amount. Chased up but no reply so I suspect I have successfully had a claim of £0 so 5 ler cent of nowt is nowt

  • Andy

    I’ve sent to replies now to get my bank details updated but no response. Has anyone else had to do this and actually had a response?

  • Betty

    This below is part of 3 emails I have received from Wonga. Ive had my breakdown of payment on a separate email.

    Third party reference:

    The Joint Administrators have assessed your claim and can confirm that it has been partially accepted. Your assessed claim amount is explained in the table below. A full breakdown of your loan history can be found at the end of this email.

    Please be patient with us in respect of your payment. Payments will be made once all claims have been received and assessed. All claims must be submitted by 30 September 2019 and we expect to have made a payment to successful claimants by 30 January 2020.

    Please be aware, the payment you receive will be significantly smaller than your accepted claim amount. This is because it is expected that the total value of all accepted claims for customers/creditors received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account. Accordingly, it is not possible at this stage to estimate what percentage of your accepted claim value will be paid.

    IMPORTANT NOTICE: If your claim was submitted by a third party (for example, a relative, a claims management company or solicitor) then a copy of this email has also been sent to them. Please note that any fees you may have agreed to pay them for their services will need to be settled with them directly. If you have questions regarding your third party’s fees or the service they have provided, you should speak to them directly.

    • Waiting

      As of yet no one knows so ignore anyone who said they have a payment, or anyone who claims to be getting a % and wait for them emails

  • Shila

    Well I had about 5 emails asking me to update them with my card details, which I did and finally had to email customer care who confirmed they had my details, but since the I have heard nothing, not been sent email or letter letting me know what we’re getting but I’m concerned as it’s approaching the end of the month and still no refund.

    Has everyone else had their money paid out.?

  • Stuart Harper

    I see that wonga are still trading as normal in Poland, Spain and South Africa but just not in the UK where they owe the money out

  • Ryan

    I had a email about 4-5 months ago saying you don’t have to do anything if these 4 digits are correct which they was. I have had a different bank card since then so all my other numbers are different except the account number. Will I still get my payment?

    • Kel

      I received my email just after 6 so they are funnelling through just be patient. However you will only receive 4.3p in the pound of what u are owed and will receive payment within next 4 weeks.

  • Hayley Francis

    I got the initial email saying my claim was valid but didn’t get the email on the 10th like everyone else did to confirm bank details. Has this happened to anyone else?

  • Steven milne

    I think nobody will actually know the full amount until everybody receives an email clarifying this, it is just a shame that like me the number of people having to use companies like Wonga Is so vast.
    When you have no alternative these companies provide a way out but at a huge end cost.

  • sandra

    I have been e-mailing the customer service address as advised to inform them the bank details they have are incorrect but i am not getting any response anyone else having the same problem ….if you call them you get held in a queue for over an hour

  • sandra

    i have e-mailed the customer service address as advised but still not had a response from them , tried calling but get held in a queue for over an hour , anyone else having this problem

  • Diane

    My total claim was for nearly £19000 , God knows how I managed such an amount !! 10% of that would be nice but by the looks of it I’ll be settling for 7%

  • David

    Fast forward how many months..

    I’m still very confused on what amount the claim was for??

    All I got was it was accepted and to update my last known payment method..

    Anyone know how to find out how much my claim originally for?

    Been through all my wonga emails and none mentions how much at all.. even the website isn’t operational to login.. 🙁

  • Dean

    With regards to this Wonga clusterf**k, I too have not yet received any payment not any kind of quote or breakdown of payment. The emails I got are as follows..

    – 29/04/19 – you may be due a refund from Wonga

    – 03/05/2019 – claim submitted and received, no further action required

    – 09/05/2019 – update from joint administrators declaring a dividend

    – 08/11/19 – email regarding contact and payment details are correct and payment will be substantially less than expected (no amount or %)

    – 10/12/19 – email asking for proof of identity and bank account/sort code to be paid into.

    – 11/12/19 – email saying documents have been received.

    At no point have I gotten an email regarding percentage, amount, or date it will be paid. Interest will be paid on any claim up until the date of administration (31/08/18), to the value of 8%. However, this is subject to tax at a rate of 20% as required by law.

    Quote:
    If your claim is accepted, we are required by law to withhold 20% tax from the 8% statutory interest element of the claim amount.

    Further information can be found here: https://www.gov.uk/hmrc-internal-manuals/savings-and-investment-manual/saim9115

    If you have any further questions on this you should seek independent tax advice.

    • Mags

      I am the same as you Dean I’ve heard nothing since the email saying they have updated my bank details. I’ve heard nothing about an amount or a percentage .

  • Leanne

    I’ve had emails asking to confirm my bank account I had then another one breaking down the amount of each successful claims and then saying that by end January I’d have my refund will it def be January can they change it or has it got to be by then not that I’m relying on the money but it be a bonus this month as have few events

  • Chris 68

    Looking back at the last 2 emails I recieved, the one at the beginning of January says by the end of this month I will receive a statement and breakdown of what I will be paid , and the on in december says they are EXPECTING to make payment by the end of January,
    It’s looking less likely to me that payments will be made this month as we are only 5 days away from February.

  • Matt

    My last email from Wonga included this line:

    At the end of January, we will communicate by email the amount you will be due to receive as a dividend.

    So I agree with Chris its looks unlikely any money will be forthcoming from them by the 31st January.

  • julie

    Apparently the email date for confirmation of amounts is today (27th January) with expected payment end of this month. There are still 5 more working days in the month (including today)so I am hoping it will be Friday at the latest. Not sure about these other people claiming they have been paid though! My claim is very similar to the lady above £800 odd and got £60 odd. I was hoping for more but anything is a bonus I suppose. Fingers crossed for everyone 🙂

  • I got an email asking to confirm the last 4 digits of my bank account. It said that anyone that is NOT contacted about their bank details this is because They already have these customers up to date bank details. They’re making payment on 30th January.

  • Clare

    I just got through after 1hour and ten minutes listening to music and I was assured a payout will be made this week but the lady has no other information at all, ie what day this week or amount!! But all payments are being made this week and email confirmation will also be sent!!

    • Elsa

      Hi

      Did they confirm over the itinerary they have your new bank details as I tried for 40 minutes to get through.

      Still no responses form many emails sent

      Thanks

  • David

    Just read this interesting statement on Wonga claims website … note the word IF in the below text.

    ……………………………..

    After your claim has been assessed, payment distributions are made in the following order:

    The costs of realising assets will be paid first.
    Any amounts owing to secured creditors are then settled, followed by employee claims and unsecured claims (such as providers of goods and services and redress claims).
    If, after paying the costs and amounts due to the secured creditors, there are insufficient funds to pay all remaining claims in full then creditors will receive a proportion of their claim

    • savvydad

      Yes, the “if” can worry. However, the default wind down of any company is to repay debts in a certain order. It is most likely a fingers crossed scenario for most right now.

  • Thomas

    Just so you are aware NO ONE has been paid out by Wonga yet and anyone who says otherwise is lying which i dont understand as to why. Payments will be made on Friday for EVERYONE who is due payment and the % of what you will receive will be emailed to you directly before this date.

    No sooner no later. If you want to be helpful let everyone else know as soon as you receive your email and then it will be guidance for others. For anyone saying theyve been paid out please stop spreading rumours unless you have concrete evidence showing otherwise… which you wont.

  • Francesca

    I received the following as the auto reply when I emailed to see if my bank details I uploaddd had been received. Hope this helps anyone who has been wondering.

    Our claims portal is now closed and we cannot accept new claims.
    All assessments emails have now been sent.
    If your claim was successful, payment will be at the end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount.
    Note: We are validating bank details at present so, if your banking details have changed, let us know and we will send you an email with a link to upload your new details.
    If you uploaded documents to our secure server, we have received them and will review them soon.
    Please consult our FAQs for further information.

  • Steven

    After speaking to wonga on Friday they assured emails were being sent Monday,Tuesday and Wednesday with payment following on from that by the end of January!

  • Matt Mack

    My thought is that Grant Thornton have gone radio silent ! With no emails received today by anyone my optimistic view is that they are still squeezing the proverbial out of any Wonga assists left. The Wonga collapse did at the time make big headline news and again last year when parliaments got involved. Grant Thornton won’t want negative press in the percentage payout, as surely many more pay day loan companies are going to go bust. I think they will act swiftly this week within a short period, ie emails Thursday/ payments Friday, and then spend next week making manual payments to people with the wrong bank details etc.

  • Ydelle Wilbraham

    Has anyone actually received a email with regards to final payments. I think the lack of communication is absolutely disgusting. Xx

    • Claire Batner

      I haven’t received anything at all after they took my bank details!! Emailed them every day for a update and they aren’t getting back to me. I can’t phone as I am deaf

  • Graham Dalton

    You must also remember, a couple of things, there are a lot of claims from customers to settle and probably only a couple of people processing them.

    Also bear in mind if they are only releasing payment (Maybe) on the 30th, it will take further time to clear in your account. Its not likely to be a same day payment.

    I was not sure I was even entitled to anything until Wonga themselves sent me a mail to lodge a claim. I have waited this long so a little while more is not going to hurt me and getting anything back is better than nothing.

    • Jo

      You are correct after an hr and 50 min hold today to confirm bank details I was told payments are released at the end of the month and will take approx a week to reach accounts but people will be informed of the amount by the end of the week.

    • Hope

      It’s a bank transfer , it means the same day pal
      Also by law it has to be concluded by January so regardless of how many people are working it’s there duty
      I suggest u look at facts before spreading fiction

  • peter rawcliffe

    to be fair i never expected anything back anyway,it was me who asked for the loans and wonga paid out straight away,even though i maybe shouldnt have been given the payout i still took it and used the money and wonga paid in good faith.i kinda would feel guilty receiving anything and have no hate against wonga at all.

  • Steven Booth

    I have literally just came of the phone to them….thought I’d ring dead on 9 when they open…. I have been assured that emails will be out this week despite me being told Monday , Tuesday and Wednesday emails were being sent. I have also been assured payments WILL be made by Friday!

    • Lucie Brissenden

      I really hope we will! Or we may hear tomorrow and they’ll start processing payments soon after🙆🏻‍♀️But who knows🤣

  • James Larsson

    It wouldn’t surprise me if emails are today. The payments are extremely likely to be paid by BACS rather than faster payment (given the volume of payments they’ll be making at once). BACS is a standard 3 day transfer so would make sense for amounts to be confirmed today.

  • SusieTee

    Just got the expected email from Wonga….my accepted claim value was £521.54 and they’re paying me £31.27 into my bank account which could take 3 – 5 working days to clear. Hope this helps everyone, the email did not stipulate the percentage calculated.

  • DB

    I received an email on the 10th Jan telling me that I would receive another email on the 30th Jan (tomorrow) to let me know how much I would get.

  • Danni

    In all reality, are we really expecting to receive this email today? I’m usually the optimist but I’m really doubting the whole refund thing.
    I will certainly be shocked to receive anything today or even by the end of the month but will keep checking on the off chance.

    • Nicole Sewell

      I’m on hold to wonga at the moment for 1/2 hour so far as they didnt update my information when I sent it 2 months ago. I wouldn’t expect an email until the last minute. They will be collecting as much interest as they can before having to pay out. If anyone has any other questions that aren’t to do with them to expect an email or how much they will be paid I’m more than happy to ask. I expect to be on hold for at least another hour

      • Elsa

        Hello

        Would you mind asking if they are sending an email prior to payment to ensure they have amended the bank details correctly.

        Tried on numerous occasions to get through by phone and no response to emails

        I have sent my marriage certificate, drivers license and bank details 5 times.

        Thanks

  • Shezan

    I’ve been looking at updates across multiple sites some are saying they have had an email whilst the majority of us are waiting

  • Lauren Svenson-Emms

    My claim was accepted for just over 1700.

    I’ve just received this from the third party handling my claim.

    Dear Lauren,

    We were hoping that Wonga were confirming the final figures today, but it seems they have delayed doing this. We are now expecting them to confirm this by Friday.

    Kind regards,

  • Stu

    I’ve been waiting a week for the link to change my bank account details but they still haven’t sent it yet? They say they are paying out by end off week!!!!!

  • David

    Joint Administrators’ Update

    29th January 2020 – Statement from the Joint Administrators of WDFC UK Limited in respect of the intended distribution to unsecured creditors (including redress creditors)

    The Joint Administrators have declared a first and final dividend. This is being communicated to all successful creditors on 29 January and payment of the dividend will be completed within a four-week period thereafter. Please note that the dividend you will receive will be significantly smaller than your claim amount.

    • Natalie

      just received my email is
      WDFC UK Limited – In Administration (the Company)

      The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £20.20. Your payment represents 4.3p in the £ on your agreed claim value of £468.64.

      Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.

      As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.

      As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.

      If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.

      When will I receive my final dividend payment?

      As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.

      The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.

      For more information in relation to the dividend payment, please visit our FAQs.

      If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre at customercare@wonga.com or on 020 7138 8330.

      It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.

      A copy of the Joint Administrators’ receipts and payments account to date and dividend disclosure can be found by accessing the link bel

  • Rebecca

    Wait, so it could be 4 weeks from today’s date until we receive payment? Also if no email is issued today does that mean unsuccessful…?

    • Lisa

      Nick Have you received your email yet. I’m still waiting. Had letter in October saying my claim was accepted and have updated bank details but still no email as to how much I’m getting 🤷‍♀️

  • Laura

    I have just received the email.
    4.3p for every pound. So for my £4K successful claim I’m getting £183… better than a kick in the teeth.

  • Elsa

    Email received just now 4.3p in the pound to be paid within 4 weeks but longer if I had to update bank details. Custer services can no longer update bank information.

  • David

    Just an update I just received the below email from Wonga !

    “The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £89.89. Your payment represents 4.3p in the £ on your agreed claim value of £2085.27.”

  • Kelly

    Just this minute received my email from wonga. My original claim amount was over £3,800 – the amount Im getting is £167. Bloody disgusting to be honest but hey better than a kick up the ass I guess!!!

  • I’ve just Received the following email from Wonga –
    Case Number: 2347***
    Third Party Reference:

    WDFC UK Limited – In Administration (the Company)

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £20.73. Your payment represents 4.3p in the £ on your agreed claim value of £480.78.

    Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.

  • Chris

    just had an email now and they are paying out 4.3 pence to the pound so same as 4.3% and will recieve payment with 4 weeks of this email

  • Amit

    Hi All,
    Just had the email from Wonga and only getting 4.3p in the £. Gutted from a claim amount of nearly £6k.Payments will be made within 4 weeks of receiving the email.

  • Tim

    Just recieved this email! Time to book a holiday!

    Important update about your Wonga Claim

    Dear Timothy Elson

    Case Number: 23653048
    Third Party Reference:

    WDFC UK Limited – In Administration (the Company)

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £15.69. Your payment represents 4.3p in the £ on your agreed claim value of £364.02.

    Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.

    As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.

    As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.

    If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.

    When will I receive my final dividend payment?

    As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.

    The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.

    For more information in relation to the dividend payment, please visit our FAQs.

    If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre at customercare@wonga.com or on 020 7138 8330.

    It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.

    A copy of the Joint Administrators’ receipts and payments account to date and dividend disclosure can be found by accessing the link below:

    Link: Joint Administrators’ receipts and payments account and dividend disclosure

    Yours sincerely
    for and on behalf of WDFC UK Limited

    The Joint Administrators
    wonga.com
    customercare@wonga.com

  • Diane

    Yeh I’ve just received my email too confirming 4.3p in the pound. It’s a laughable amount but still better than nothing. I’m receiving £779 which should contribute towards a nice holiday. Payment will be received within 4 weeks of the email so not by the end of January as ‘promised’

    • Daz

      This is what I got

      The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

      You will receive a payment of £53.53. Your payment represents 4.3p in the £ on your agreed claim value of £1241.71.

    • Rebecca

      4.3p. Was expecting it to be low but not that low. I’ll get £54, was hoping for double that. Almost feel like saying stick it, but better than a kick in the teeth I guess. Plus they did say payment by end of Jan, now they’re saying up to 4 weeks. What a disappointment.

  • JJ

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £82.83. Your payment represents 4.3p in the £ on your agreed claim value of £1921.39.

  • Anon

    Anyone claiming to already have the money is lying as the payments are to be sent out within 4 weeks…
    Just got my email:

    #The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £50.49. Your payment represents 4.3p in the £ on your agreed claim value of £1171.32.

    With a potential 4 week wait… I’m more annoyed about the wait than I am the pathetic percentage they have given that’s not even 5%

  • Chris

    I’m getting £45, at least the pay day loan entries will come off my credit file, it was a pain having to explain why I used them when getting a remortgage.

  • Chantelle

    I received my email today, my claim was just over £500…I’m receiving £23! I’m a tad bit annoyed by the amount but it’s in my pocket than someone else’s. I’m more infuriated by the fact it’s taking almost 4 weeks for it to reach my bank!

  • AD

    I’ve not had an email!! I’ve received all the other emails from them! Are they staggering the emails of am I not even going to get 4.3%??

  • Nat

    Yep 4.3 in £ , however the claim amount they have based it on is £400 lower that the original claim , £98 for approx £2700 my claim was valued at £3100 , not sure if that’s a tax thing ??

  • Mary White

    Hey I have had an email couldn’t put the screen shot but got this at 6:04pm You will receive a payment of £186.10. Your payment represents 4.3p in the £ on your agreed claim value of £4316.98. Also said this As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.

    If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.

    When will I receive my final dividend payment?

    As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.

    The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.

  • Leanne

    Had my email payment I had is better than nothing but says take upto 4 weeks maybe we be lucky and they just stating that as a estimate lol 🤭

    • Anon

      I hope so to but based on how much they have dragged their feet during this entire process I’m not counting on seeing the money till the 29th of February…

    • Anon

      I hope so to but based on how much they have dragged their feet during this entire process I’m not counting on seeing the money till the 29th of February…

  • Sam

    How do they calculate this cause I went through all the loans I had with them and I had paid £4000 in interest but I got this

    You will receive a payment of £.11. This payment represents 4.3p in the £ on the agreed claim value of £2.64 (Accepted Claim Value).

    What is the point of 11p and I had over 30 loans from them so definitely paid more than £2.64 in interest

    • Chris

      I have received a similar one then one a few minutes later saying that it is referring to interest and is unrelated to my redress claim. I am hoping maybe there might be another email at stupid o’clock explaining further as it is no where near what my accepted claim was.

  • Claire Batner

    FINALLY got a email yesterday! Claim was £1515.42 and only getting £65.33
    It’s a joke and especially as we have to wait 4 weeks to receive this when we’ve been told we would be paid at the end of January which is tomorrow!! Ridiculous!!

  • julie

    £37.50 for a £870 accepted claim lol. Then have to wait up to 4 weeks for such a small amount which they said was to be paid at the end of the month. Utter joke!

  • Graham Dalton

    One for Hope,

    As you can see, they are not paying at the end of the month and it is not going to be paid even in a few days.

    I have worked with oficial receivers in the past and the realised debts are paid first and payment will be standard BACS which does can take 3 working days from initiation.

    I am a contractor who invoices and pay 20 quid for a same day payment 🙂 So I have not been spreading ficition

    On a brighter note, at least I got 87 quid back. Thasts a couple of just eats

    Cheers

    • Graham dalton

      Again for hope

      I assume that, as you have called us peasents and mugs that you have never been to a point of ever having to use wonga, or hide it it you had. Why are you on this site? Are you totally mathematically devoid? If people are only getting 4.3p back In the pound and are still getting a few quid back for their problems.. Please grow up or shut up… And find something better to call me than mug or pal.. Its getting boring.. Sound sooo American

      • savvydad

        I apologise for the demeanour of some readers. I have to tread a fine line between free open comments and approval of all comments. Some slip through.

  • Julie

    So a bit disappointing but as per jrjr, The Money Shop are also doing something and paying out at the end of the year. They look after the likes of PayDay UK, Ladder Loans to name about 20 and reached out late last year. Claims need to be made by April this year. Just check out their website, you never know, you may have had a loan with one or many of their companies. They have a massive pot compared to Wonga.

  • Elsa

    Hi I’ve just read in the newspaper regarding our paltry 4.3% –

    The government has been urged to set up a tax-payer funded compensation scheme to bridge the gap.

    Does anyone have any updates on this.

  • Thank you for posting the petition. Other website managers do not seem to think a petition will work and have not promoted it.

    I think we can def get 10,000 signatures for a response from the government.

    Also if you have been personally been effected by these loans I know that local papers would run a story, please mention the petition too…thanks.

    • Aaron

      Received the email end of January – getting back just over 200.00 for a 3000 claim – better than nothing – but as of this morning (18th Feb) still nonpayment!!!

    • Elsa

      I sent my new bank details 5 times and marriage certificate as I am now married but no acknowledgement of them receiving this. I may try and ring again today. Good luck everyone

  • Gray Dalton

    Looks like I have been paid, checked my bank balance today to check a work invoice and the cash is there.

    Cant upload the image as proof but £87 from WDFC-REDRESS

  • Disappointed

    Not yet. Changed bank details and received confirmation that had been done but no funds yet. Didn’t take them long to take from my bank account on payday.

  • Mr Brendan Sullivan

    So 4 weeks today, the maximum of their limit and still not received a penny from them. Is anyone else having this issue?

    • Mr Brendan Sullivan

      Now spoken to Wonga, to discover my new bank details hadnt been uploaded on their system. Despite me having 2 emails confirming they were updated. Amazing

      • savvydad

        Their methods of updating payment details on the system seems to have been a little bit flawed. Hopefully your payment will be received soon

  • Disappointed

    Finally got through to Wonga on the phone and was told by an adviser that all payments should be made by this Friday 28th. My payday! Here’s hoping.

    • Louise

      Have you received payment yet?
      I called last week to confirm bank details and they said all payments will be made by today. Nothing yet.

  • Darren

    Still waiting not feeling hopeful was told would ge getting £36 not much but when you have a newborn and crippled credit rating off these ball ends

  • Disappointed

    Same here. Despite my early post re Wonga adviser telling me we’ll all get paid by 28/02 still no money. Bet those at the top got their money first.

  • Jason

    Still waiting for £126.50 here, had no need to update my bank details as they haven’t changed, will likely call tomorrow.

  • Lisa

    I recieved an email today to say there has been a delay in processing some payments and they would be making them shortly but with no time frame just that another email would be sent when it was going to be done, utterly useless

  • Katherine

    Update:
    

    Apologies, we are experiencing a very high number of queries into the Customer Care team. However, we will endeavour to respond to you as soon as we are able. In the meantime, please read the below to see if your query can be answered:

    The Joint Administrators’ Update as at 2 March 2020
    The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors. As indicated in the Dividend Declaration dated 29 January 2020, it was envisaged that a small population of creditors would not be included in the first phase of the dividend payment process as further time was required to process a significant volume of correspondence received from customers, including validating and auditing bank account information, in the lead up to the Joint Administrators issuing the Dividend payment.

    In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.

    The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks. We apologise for any inconvenience this may cause and if you do not receive your payment within this period please contact the Wonga Customer Care team at customercare@wonga.com or on 020 7138 8330.

    The Joint Administrators appreciate customers have waited a significant time for these payments and we are working hard to ensure monies are distributed as quickly and efficiently as possible.

    The Joint Administrators thank you for your patience during this time, and should customers have any queries in relation to this matter, please contact the Wonga Customer Care team.

    The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment. Customers will be emailed to confirm that they are in this position.
    To amend your bank details, you will be sent a link to a secure page which you will be required to follow instructions to allow you to update your details. We recommend you attend to this as soon as possible to ensure that payment to you is not delayed.
    If you have uploaded your documents to the link to our secure server, we have received them and will review them as soon as we are able. You will receive a confirmation email as soon as we have done so.

  • I did not receive any refund from you as requested I was told I would receive £100 and it would arrive sometime in February. I would like an explanation or I will take this further. If I do not hear from you or receive my refund i will take the matter further, I will expect my refund to be sent to me as soon as possible …..

  • George Bramley

    I, have received the email below, can someone please confirm they sent their bank details and received the same email as I am sceptical. Much appreciated:

    FINAL REMINDER TO UPDATE YOUR DETAILS IF YOU HAVE NOT ALREADY DONE SO.

    Please be aware that if we do not receive your updated payment details (using the instructions below) by Friday, 10 April 2020, we may be unable to pay your dividend.

    As you are aware from previous correspondence to you, the Joint Administrators have declared a first and final dividend of 4.3p in the £.

    The Joint Administrators have been processing payments following the Dividend Declaration being sent to customers on 29 January 2020. Unfortunately, due to the bank details that are held by Wonga not being valid the dividend payment we have attempted to pay has failed to reach you.

    The Joint Administrators want to ensure that the dividend is paid to the right account as soon as possible. However, the timing of your dividend payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can reattempt to process your dividend payment.

    If you do not provide us with bank details, we cannot pay you.

    What do I need to do?
    In order for us to update your bank details, please click on the secure link provided below to upload copies of the following documents related to your bank account as soon as possible. Once received, we will be able to amend your details and update you by email once we have done so:

    1) A copy or picture of your bank statement or bank card that needs to reflect the following:
    – Your full name and surname
    – The account number and sort code

    Please note: If you send a picture of your current bank card as proof, the 16-digit card number must be completely covered in the picture provided.

    AND

    2) We need proof of your identity, from a copy or picture of either of the following:
    – your driving licence
    – your passport

    We request that you upload your documents within 7 days of this email. As above, any details received after Friday, 10 April 2020 may not be able to be processed.

    If you are unable to provide the above evidence related to your bank account, or you are unsure as to why you have received this email, please contact the Wonga Customer Care team. You can call us on 0207 138 8330, or email us at customercare@wonga.com.. We’re here Monday to Friday 9am-6pm. We are closed on Saturdays, Sundays and Bank Holidays.

    Yours sincerely
    for and on behalf of WDFC UK Limited

    The Joint Administrators
    The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners

    Upload link expires: Never
    Case Reference Number: Case_24648032

    Click Here to Securely Upload
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    customercomplaints@wonga.com

    %%SUBJECT%%

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